Telematics Coordinator

LB GTMA OPCO LLC; Farmingdale (NJ); Presencial; USD 70 000 - 100 000; Tempo integral

Resumo da oferta

Core Equipment Group is seeking a Telematics Coordinator to manage telematics devices, subscriptions, and fleet data for dealer-owned equipment. You will coordinate with Service, Parts, and Sales to ensure all machines are connected, reporting, and optimized for uptime and cost savings.

The role includes onboarding new customers, driving Pro Care subscriptions, and producing regular fleet performance analyses for customers, with strong emphasis on timely issue resolution and data-driven insights.

Qualificações

• 1–3 years in heavy construction equipment or telematics preferred.
• Experience with telematics platforms and dealer management systems preferred.
• Associate degree or higher in Business, IT, Construction Management, or related field.

Responsabilidades

• Activate, register, and manage telematics subscriptions for dealer-sold and dealer-managed equipment.
• Monitor fleets and produce actionable fleet performance reports.
• Onboard new customers to telematics platforms and conduct trainings.
• Drive renewals and upsell subscriptions (Telematics and Pro Care).
• Coordinate with Service, Sales, and Parts to ensure devices are installed and reporting.

Conhecimentos

Data analysis

Excel

Pivot tables

Report creation

Formação académica

Associate degree or higher

Ferramentas

Telematics platforms

DMS/ERP

Descrição da oferta de emprego

Job OutlineThe Telematics Coordinator serves as Core Equipment Group's primary expert and point of contact for all fleet telematics programs, machine connectivity, and remote monitoring solutions. This role is responsible for managing telematics device activations, subscription administration, fleet data analysis, and customer onboarding across the dealership's equipment portfolio. The Telematics Coordinator works closely with the Service, Parts, and Sales departments to ensure every machine sold or managed by the dealership is properly connected, subscribed, and delivering actionable data to customers. This position plays a key role in helping customers improve equipment uptime, reduce operating costs, and maximize fleet productivity through technology. Revenue generation is a significant part of this role, including proactively driving telematics and Pro Care subscription renewals and selling new and extended subscriptions. The role is also accountable for the timely completion and closure of Product Improvement Programs, technical help desk cases, critical alerts, and customer repair survey alerts, and provides warranty administration support.Essential DutiesSubscription & Device ManagementActivate, register, and manage telematics device subscriptions for all dealer-sold and dealer-managed equipment; including rental fleet.Track and process subscription renewals, upgrades, cancellations, and hardware changes through OEM dealer portals.Ensure all machines sold by the dealership are equipped with an active, properly configured telematics device prior to delivery.Coordinate with the Service Department to schedule and confirm hardware installations, firmware updates, and device replacements in the field.Maintain accurate asset ownership records, ensuring correct customer account assignment and data integrity across all platforms.Process and code telematics subscription invoicesTrack Dealer Arrival Reports (DAR) to completionTrack Pre-Delivery Inspections (PDI) reports to completion.Fleet Monitoring & Data AnalysisContinuously monitor dealer and customer equipment fleets to verify full reporting functionality; troubleshoot and resolve connectivity issues promptly.Analyze telematics data to produce actionable insights on machine utilization, fuel consumption, idle time, operator behavior, and equipment health.Generate and deliver regularly scheduled fleet performance reports to customer accounts, including monthly fleet monitoring summaries, quarterly machine optimization consultations, fuel utilization and cost-per-hour analyses, and maintenance alert and fault code reports.Leverage OEM condition monitoring portals to identify machine alerts and build proactive condition monitoring cases for Product Support Sales Representatives.Send, follow up on, and close Critical Alerts, Product Improvement Program (PIP) notifications, and Technical Help Desk (THD) cases, ensuring timely customer and internal notification and resolution of high-priority machine events, with each item closed out within its expiration date.Support customers in using telematics data to improve job bidding, project estimation, equipment utilization, and total cost of ownership analysis.Summarize data analysis results in clear written reports and visual dashboards for both internal and customer-facing audiences.Monitor the company-wide rental fleet via telematics, and proactively communicate internally any telematics notifications, alerts, or service-related events for units while assigned to the rental fleet.Track and manage Product Improvement Programs (PIPs) issued by OEMs company-wide, ensuring affected equipment is identified, monitored, and that programs are completed and documented within required timeframes, including completion of all mandatory PIPs and all safety and regulatory PIPs.Track Pro Care and Preventive Maintenance Agreement (PMA) services on eligible maintenance events to ensure scheduled maintenance is completed and documented, maintaining a high annual completion rate in line with OEM program standards.Customer Support & OnboardingServe as the primary point of contact for customer inquiries related to telematics platforms, device issues, and fleet data access.Onboard new customers to telematics platforms; conduct training sessions in person, via phone, and via webinar on portal navigation, reporting features, and alert configuration.Guide customers in setting up geofences, utilization alerts, maintenance reminders, and unauthorized use notifications.Proactively reach out to customers with unsubscribed or disconnected assets to restore connectivity and ensure full fleet coverage.Drive customer activation of telematics on sold units, ensuring newly purchased machines are connected and reporting at the customer level.Monitor and document the customer-end telematics activation rate on sold and available units to track adoption against company activation targets and identify accounts requiring follow-up.Collaborate with the Service Department to coordinate field dispatch of technicians when device repair or installation is required.Monitor customer repair survey alerts; contact customers to resolve concerns identified in post-repair surveys and close each alert in the CASE ROAR survey tool within the required timeframe.Internal Coordination & Sales SupportWork closely with Sales, Service, and Parts teams to communicate telematics program offerings, subscription options, and renewal opportunities.Work closely with Marketing to ensure external customers and internal team are aware of all telematics offerings and information.Proactively promote telematics subscription sales and renewals to existing customer accounts; identify upsell opportunities within the assigned territory.Proactively contact customers by phone in advance of telematics and Pro Care subscription expiration to secure renewals and minimize lapses in fleet connectivity and coverage.Proactively contact prospects and customers to quote and process new and extended telematics and Pro Care subscriptions at pricing established by CEG management; this recurring subscription revenue is a core, ongoing component of the role.Support Product Support Sales Representatives with fleet data, condition monitoring reports, and utilization analyses to strengthen customer relationships and service recommendations.Attend internal training sessions, OEM webinars, and dealer meetings to maintain up-to-date knowledge of telematics products, platform updates, and industry best practices.Track and report on telematics and product support KPIs, including subscription counts and renewals, fleet connectivity and customer activation rates, PIP, THD, and Critical Alert closure rates, Pro Care/PMA completion, repair survey alert resolution, and data reporting compliance.Provide warranty administration support, including preparing, submitting, and tracking warranty claims and supporting documentation, as assigned.Performs all other duties as assigned by the Regional Service Manager.General RequirementsStrong commitment to customer satisfaction and service excellence, with the ability to explain technical concepts clearly to non-technical audiences.Clear and professional communication skills via phone, email, and in person.Maintains a high attention to detail and commitment to data accuracy across platforms and customer records.Self-starter with strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.Collaborative team player who works effectively across departments including Service, Sales, Parts, and Management.Ability to identify problems proactively and follow through to resolution with minimal supervision.Adheres to all company policies, procedures, and safety standards.Willingness to pursue continuous learning as telematics technology evolves.Specific RequirementsProficiency with telematics platforms and fleet management portals (OEM-specific training provided).Advanced Microsoft Excel skills, including data analysis, pivot tables, and report creation.Comfort with data visualization tools and the ability to translate complex data into clear, actionable summaries.Familiarity with dealer business systems (DMS/ERP) and accounts payable/receivable processes.Basic mechanical and electrical knowledge, including familiarity with wiring diagrams and equipment electronics, beneficial for field-oriented responsibilities.Working knowledge of GPS technology, machine control systems, and remote diagnostics concepts preferred.Valid driver's license with an acceptable driving record; ability to travel to branch sites as required.QualificationsMinimum 1–3 years of experience in heavy construction equipment, fleet management, telematics, or a related dealership or technology role preferred.Prior experience with telematics platforms, dealer management systems, or equipment data portals strongly preferred.Associate's degree or higher in Business, Information Technology, Construction Management, or a related field — or equivalent professional experience.Background in the construction or heavy equipment industry is highly valued.Physical RequirementsAbility to sit for extended periods while working at a computer managing telematics platforms and performing administrative duties.Occasional lifting, carrying, or moving of items up to 25 pounds.Ability to travel to and work in field environments including active job sites and equipment yards.Adequate vision and hearing to review documentation, monitor data dashboards, and communicate effectively.Manual dexterity sufficient to operate computers, phones, and office equipment.Work EnvironmentThis position is primarily office-based, working Monday through Friday during standard business hours. Regular travel to customer worksites, equipment yards, and job sites is required, particularly for device installations, connectivity audits, and customer training. Field work may involve exposure to outdoor conditions, noise, dust, machinery, and active construction environments.ADA ComplianceIn accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws, Core Equipment Group will provide reasonable accommodations to qualified individuals with disabilities. Reasonable accommodations are available in the hiring process and during employment. If you require an accommodation, please contact Human Resources. The essential functions listed above are representative of the knowledge, skill, and/or ability required; they do not constitute an exhaustive list of job duties.Equal Employment Opportunity StatementCore Equipment Group is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.