Construction Technology Specialist Lvl 2

RDO Equipment Co.; Salt Lake City (UT); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Company vehicle

Comprehensive benefits package

Job summary

RDO Equipment Co. in Salt Lake City, UT, is seeking a field-based professional to strengthen customer relationships and drive aftermarket sales in wholegoods, parts and service.

You will address customer concerns, provide technical support, perform installations and service visits, and identify new business opportunities for GPS and machine control products. Travel 35-50%. This role offers base salary with commissions, benefits, and a company vehicle.

Qualifications

• 3–5 years experience in an industry-related role (sales, service, or training).
• Experience with GPS or machine control technology preferred.
• Strong communication and exceptional customer service skills.

Responsibilities

• Troubleshoot, train and demonstrate proficiency on technology product groupings.
• Identify new business opportunities for service and repair of GPS, Laser and Machine Control products.
• Perform onsite service, installations and product support across the area of responsibility.
• Diagnose, inspect, recondition, repair, assemble, and service equipment as assigned by the Aftermarket Manager.
• Document machine information and repairs on work orders, including parts and fluids used.
• Monitor customer satisfaction and follow up with customers.

Skills

Customer service

Communication skills

Computer skills

GPS / machine control knowledge

Job description

This individual will build strong customer relationships and perform follow-up activities on wholegoods, parts and service sales; address customer concerns; promote aftermarket sales; furnish technical support where applicable; and collect profiling information in order to enhance the customer experience.

$80000 - $110000 / year

Compensation & Benefits:

• Average $80,000 to $110,000+ your first year, with top earners well into six figures
• Guaranteed base salary plus commissions
• Comprehensive benefits package and a company vehicle
• Training and development, as well as opportunities to grow within the organization

Specific Duties Include:

• This individual will have the ability to troubleshoot, train and demonstrate their proficiency on technology product groupings.
• Identify new business opportunities for service and repair of GPS, Laser and Machine Control products.
• Perform onsite service, installations and product support across the area of responsibility.
• Diagnose, inspect, recondition, repair, assemble, and service equipment as assigned by the Aftermarket Manager.
• Document machine information and repairs completed on work order, including parts and fluids used.
• Maintain a clean work area, as well as care for all shop tools, machines, and equipment.
• Identify and communicate solutions for customer service opportunities in the dealership's area of responsibility
• Maintain technical and product knowledge on all equipment sold within the dealerships area of responsibility.
• Provide training, mentoring and coaching to RDO Equipment Co. technicians in other stores within the Mountain Construction region.
• Monitor customer satisfaction.
• Profile customer's machines, vehicles, and demographic information.
• Market parts and service sales, such as machine inspections, overhauls, standard job quotes, and special parts promotions.
• Address customer concerns and furnish timely remedies to effectively and satisfactorily resolve the specific issue(s).
• Perform follow-up calls at customer locations on Wholegoods and major parts and service sales.
• Provide technology updates and solutions.
• Develop new sales leads.
• Assist in training and coordination for basic in-field start-ups, including specific solutions for technology products.
• Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
• Conduct self in the presence of customers and community so as to present a professional image of RDO Integrated Controls.
• Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
• Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
• Perform all other duties as assigned by management in a professional and efficient manner.

Job Requirements:

• 3-5 years experience in an industry-related role with involvement in activities such as sales, service, training or other related work.
• Experience in GPS or machine control technology is strongly preferred but not required.
• Travel expectations: 35-50%, seasonally based.
• Strong computer skills
• Strong communication skills
• Excellent customer service skills
• Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.