Telemarketers

Course Advisor; United States; On-site; USD 18,680 - 41,740; Full time

Job summary

Course Advisor is hiring a Telemarketer to effectively solicit donations and orders over the telephone. Key responsibilities include explaining products and services, scheduling appointments, and maintaining comprehensive records of customer interactions. The ideal candidate must possess strong persuasive skills, be able to actively listen, and have experience using tools like Microsoft Office. The role requires effective communication to explain products clearly and attract potential customers' interest. Competitive salary based on qualifications and experience.

Qualifications

• Ability to convey information effectively and persuade potential customers.
• Full attention to understanding customer needs.
• Actively looking for ways to help customers.

Responsibilities

• Solicit donations or orders over the telephone.
• Explain products or services and answer customer questions.
• Maintain records of contacts, accounts, and orders.

Skills

Speaking

Persuasion

Active Listening

Service Orientation

Social Perceptiveness

Reading Comprehension

Tools

Microsoft Excel

Microsoft Word

Microsoft Office

Microsoft Outlook

Microsoft Dynamics

Job description

Telemarketer

Solicit donations or orders for goods or services over the telephone.

Daily Life Of a Telemarketer

• Explain products or services and prices, and answer questions from customers.
• Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.
• Deliver prepared sales talks, reading from scripts that describe products or services, to persuade potential customers to purchase a product or service or to make a donation.
• Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.
• Maintain records of contacts, accounts, and orders.
• Record names, addresses, purchases, and reactions of prospects contacted.

Telemarketer Skills

Speaking: Talking to others to convey information effectively.

Persuasion: Persuading others to change their minds or behavior.

Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Service Orientation: Actively looking for ways to help people.

Social Perceptiveness: Being aware of others’ reactions and understanding why they react as they do.

Reading Comprehension: Understanding written sentences and paragraphs in work related documents.

Related Job Titles for this Occupation:

• Call Center Representative
• Solicitor
• Telemarketing Representative
• Call Center Agent
• Call Center Telemarketer

How Much Does a Telemarketer Make?

Telemarketers make between $18,680 and $41,740 a year.

Telemarketers who work in Washington, Massachusetts, or New Hampshire, make the highest salaries.

Below is a list of the median annual salaries for Telemarketers in different U.S. states.

State Annual Mean Salary Alabama $25,640 Arizona $29,780 Arkansas $22,440 California $31,880 Colorado $29,980 Connecticut $34,950 Delaware $30,000 District of Columbia $28,680 Florida $25,330 Georgia $24,780 Hawaii $25,620 Idaho $26,060 Illinois $29,840 Indiana $29,960 Iowa $27,510 Kansas $27,900 Kentucky $28,120 Louisiana $29,960 Maine $30,550 Maryland $30,040 Massachusetts $42,270 Michigan $28,480 Minnesota $33,400 Mississippi $29,480 Missouri $25,940 Montana $24,090 Nebraska $26,800 Nevada $29,580 New Hampshire $38,250 New Jersey $30,120 New Mexico $26,200 New York $31,790 North Carolina $26,810 North Dakota $23,570 Ohio $25,670 Oklahoma $27,230 Oregon $31,930 Pennsylvania $27,380 Rhode Island $31,620 South Carolina $28,440 Tennessee $25,040 Texas $29,400 Utah $33,040 Virginia $27,060 Washington $37,020 West Virginia $25,050 Wisconsin $33,470

What Tools & Technology do Telemarketers Use?

• Microsoft Excel
• Microsoft Word
• Microsoft Office
• Microsoft Outlook
• Microsoft Dynamics