Telemarketer - State Farm Agent Team Member

Orangecountyagency; Garden Grove (CA); On-site; USD 22,730 - 24,796; Full time

Benefits offered by this job

Bonus based on performance

Opportunity for advancement

Training & development

Job summary

A local insurance agency in Garden Grove is seeking an Entry-Level Telemarketer / Customer Outreach Representative. This role involves making outbound calls to connect with prospective clients and generate leads while providing excellent customer service. Ideal candidates will possess strong communication skills and a willingness to learn. Compensation ranges from $16.50 to $18.00 per hour, with additional performance-based bonuses and opportunities for advancement.

Qualifications

• Ability to handle rejection and persist through follow-up.
• Previous sales, customer service, or telemarketing experience is a plus.
• A positive, coachable attitude.

Responsibilities

• Make outbound calls to leads and former clients.
• Introduce and explain various insurance products.
• Schedule appointments for licensed agents.
• Update and maintain CRM and contact databases.
• Participate in training sessions to improve product knowledge.

Skills

Eagerness to learn and grow in a sales environment

Ability to handle rejection

Strong verbal communication skills

Self-motivation and discipline

Basic computer literacy

Job description

Job Title: Entry‑Level Telemarketer / Customer Outreach Representative (Full or Part Time)

Location: Garden Grove, CA area

Employer: Lelly Woo‑Grimes State Farm®

About Us

Lelly Woo‑Grimes leads a highly regarded State Farm agency based in Garden Grove, CA. Her team is known for delivering “SERVICE & COMMITMENT” by providing personalized products to protect assets, build financial stability, and secure legacies.

Key highlights about our agency and leadership

• We’re proud to be a Top 100 Agent in the company and recognized as the #1 Life Insurance Agent for her region.
• Multilingual environment— we serve clients in English, Spanish, Cantonese, Vietnamese, and other Chinese dialects.
• Strong reputation—we maintain a 4.9/5 average rating (198+ reviews) over multiple platforms.
• We offer a full suite of insurance options: auto, home, renters, life, pet, business, and more.

We value growth, community impact, and creating a supportive work atmosphere. Whether you’re just launching your career or seeking a meaningful entry‑level role, this may be the place for you.

Position Overview

As a Telemarketer / Outreach Representative, your primary mission will be to connect with prospective and existing clients over the phone. You’ll help generate leads, renew policies, cross‑sell insurance products, follow up on warm prospects, and provide excellent customer service—all as part of our dynamic sales team.

What You’ll Do

• Make outbound calls to leads, former clients, and referral lists.
• Introduce and explain various insurance products (auto, renters, home, life, etc.).
• Schedule appointments for licensed agents.
• Follow up with leads.
• Update and maintain CRM and contact databases.
• Support cross‑selling and renewal efforts.
• Work toward monthly call, contact, and conversion goals.
• Participate in training sessions to improve product knowledge and calling skill.

What We’re Looking For

• Eagerness to learn and grow in a sales environment.
• Ability to handle rejection and persist through follow‑up.
• Self‑motivation, discipline, and reliability.
• Previous sales, customer service, or telemarketing experience is a plus—but not required.
• Strong verbal communication skills.
• A positive, coachable attitude.
• Basic computer literacy (CRM systems, Microsoft Office, etc.).

Compensation

$16.50 - $18.00 per hour.

Benefits & Bonuses

• Bonus based on performance.
• Opportunity for advancement.
• Training & development.

Apply now. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.