Telehealth Support Specialist

Fast Pace Health; Franklin (TN); On-site; USD 21,000 - 33,000; Full time

Benefits offered by this job

Holiday pay

PTO

Medical

Dental

Vision

Work-Life balance

Job summary

Fast Pace Health is seeking a highly skilled Telehealth Technician to join our team. You will provide clinical and administrative support for telemedicine visits, maintain a compassionate atmosphere, and respond quickly to changes in patient conditions.

You will coordinate with providers and remote team members to ensure seamless patient care. The role emphasizes strong communication, adherence to HIPAA, and building relationships with patients and clinicians.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to provide compassionate patient service in a clinical setting.
• Strong teamwork and reliability in a fast-paced environment.

Responsibilities

• Fulfill all duties associated with the Telehealth Technician position as outlined in the specific job description.
• Establish and maintain professional relationships with providers and patients through effective communication.
• Provide administrative and clinical support for telemedicine visits, ensuring compliance with policies.
• Prepare patient charts via virtual communication, generally phone or video conferencing.
• Assist with patient follow ups including pharmacy requests, patient paperwork, scheduling, and clinical calls.
• Uphold Core Values of teamwork, communication, empowerment, quality care, and friendliness.
• Ensure adherence to HIPAA and maintain confidentiality of patient data in telemedicine processes.
• Conduct pre-consultation questioning to assess eligibility for telehealth services.
• Assist providers with virtual consultations by coordinating technology and confirming patient identity.
• Document patient interactions and forward charts to the provider as appropriate.
• Support clinical follow-up tasks, including pharmacy requests, obtaining pre-authorizations, and coordinating referrals.
• Maintain a positive work environment with remote colleagues and focus on patient care.
• Communicate regularly within the team to support excellent patient care.
• Build confidence and credibility with all employees.
• Maintain friendly, cordial relations with all clients and employees; sustain a positive work atmosphere.

Skills

Effective communication

Customer service

Job description

Fast Pace Health is seeking a highly skilled Telehealth Technician to join our team. You will provide clinical and administrative support for telemedicine visits, maintain a compassionate atmosphere, and respond quickly to changes in patient conditions.

You will coordinate with providers and remote team members to ensure seamless patient care. The role emphasizes strong communication, adherence to HIPAA, and building relationships with patients and clinicians.