Telehealth Technician

Fast Pace Health; Franklin (TN); On-site; USD 21,000 - 33,000; Full time

Benefits offered by this job

Holiday pay

PTO

Medical

Dental

Vision

Work-Life balance

Job summary

Fast Pace Health is seeking a highly skilled Telehealth Technician to join our team. You will provide clinical and administrative support for telemedicine visits, maintain a compassionate atmosphere, and respond quickly to changes in patient conditions.

You will coordinate with providers and remote team members to ensure seamless patient care. The role emphasizes strong communication, adherence to HIPAA, and building relationships with patients and clinicians.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to provide compassionate patient service in a clinical setting.
• Strong teamwork and reliability in a fast-paced environment.

Responsibilities

• Fulfill all duties associated with the Telehealth Technician position as outlined in the specific job description.
• Establish and maintain professional relationships with providers and patients through effective communication.
• Provide administrative and clinical support for telemedicine visits, ensuring compliance with policies.
• Prepare patient charts via virtual communication, generally phone or video conferencing.
• Assist with patient follow ups including pharmacy requests, patient paperwork, scheduling, and clinical calls.
• Uphold Core Values of teamwork, communication, empowerment, quality care, and friendliness.
• Ensure adherence to HIPAA and maintain confidentiality of patient data in telemedicine processes.
• Conduct pre-consultation questioning to assess eligibility for telehealth services.
• Assist providers with virtual consultations by coordinating technology and confirming patient identity.
• Document patient interactions and forward charts to the provider as appropriate.
• Support clinical follow-up tasks, including pharmacy requests, obtaining pre-authorizations, and coordinating referrals.
• Maintain a positive work environment with remote colleagues and focus on patient care.
• Communicate regularly within the team to support excellent patient care.
• Build confidence and credibility with all employees.
• Maintain friendly, cordial relations with all clients and employees; sustain a positive work atmosphere.

Skills

Effective communication

Customer service

Job description

Overview

Fast Pace Health strives to provide a best in class patient experience in every interaction. We are seeking a highly-skilled, experienced Clinical Tech to join our growing team. Our ideal candidate will be deeply committed to nurturing our Fast Pace mission of teamwork, communication, empowerment and quality care in a friendly and encouraging environment.

Fast Pace Health aims to push for a new vision of healthcare in rural communities that will consist of an array of different services. We are changing the delivery of healthcare in these rural areas by integrating excellent patient care, education, accessibility, and community service, in a way that puts the patient’s needs first and improves the health status of our communities.

Why Choose Fast Pace Health?

Fast Pace Health is a growing company! You will have the support and mentoring you need to become the best Clinical Tech you can be! We will help you grow your clinical competencies, and can offer you a rewarding career path. We work as a dynamic team to surpass our business goals by ensuring our patients receive the best care possible in a positive environment.

We offer competitive compensation and benefits such as holiday pay, PTO, medical, dental, vision and Work-Life balance, to name a few.

As a Fast Pace Health employee you will have the opportunity to participate in community events and outreach programs. This includes, but is not limited to, seasonal parades, book drives, festivals, trunk or treating, fun runs, and more. We dress up for holidays and celebrate with pot lucks. At Fast Pace, our community is our family, and we are a family first community.

Responsibilities

At Fast Pace Health, Telehealth Technician provide clinical and administrative support essential for effective patient care under the direct supervision of a Provider, Nurse Practitioner or Physician Assistant. They provide outstanding patient service, maintaining a compassionate and welcoming atmosphere and respond quickly and accurately to changes in condition or response to treatment. The Telehealth Technician position will provide effective customer service for all internal and external customers by using, excellent, in-depth knowledge as well as communicating effectively with team members.

PRIMARY:

• Fulfill all duties associated with the Telehealth Technician position as outlined in the specific job description.
• Establish and maintain professional, supportive relationships with providers and patients through effective communication.
• Provide administrative and clinical support for telemedicine visits, ensuring compliance with company policies and procedures.
• Prepare patient charts by virtual patient communication, generally phone or video conferencing.
• Assist with patient follow ups including but not limited to: pharmacy requests, patient paperwork, scheduling, and clinical calls with patients or other facilities including physical Fast Pace clinics.
• Uphold the company’s Core Values of teamwork, communication, empowerment, quality care, and friendliness in all interactions.
• Ensure adherence to Federal and State regulations, including HIPAA, and maintain confidentiality of all patient data in telemedicine processes.
• Conduct a pre-consultation questioning session to assess patient eligibility for telehealth services based on company protocols and provider requirements.
• Assist providers with virtual consultations by coordinating technology, confirming patient identity, and ensuring smooth communication during the session.
• Document patient interactions, charting information accurately, and forwarding completed charts to the provider as appropriate.
• Support clinical follow-up tasks, including pharmacy requests, obtaining pre-authorizations, and coordinating specialist referrals when directed by the provider.
• Maintain a positive, professional work environment by ensuring smooth collaboration with remote colleagues and maintaining focus on patient care.
• Communicates regularly within team in all manners necessary to support excellent patient care.
• The ability to build and maintain confidence and credibility with all employees.
• The ability to maintain friendly, cordial relations with all clients and employees; maintain a positive work atmosphere by acting