Telehealth Operations Specialist

US-Department-of-Veterans-Affair; Baltimore (MD); On-site; USD 42,000 - 54,000; Full time

Job summary

US Department of Veterans Affairs in Cambridge, MD, seeks a Telehealth Technician (Telehealth Clinical) to support telehealth operations at a VA medical facility with potential travel. This on-site role involves assisting with video encounters, equipment, and patient care.

Applicants typically have one year of health-care experience and a bachelor's degree with related courses; familiarity with VA CPRS/VISTA is preferred.

Qualifications

• One year of experience in a health care field that demonstrates the ability to perform the work or provides an understanding of the work such as a medical or clinical assistant or health technician.
• Bachelor's degree with courses related to the occupation is required.

Responsibilities

• Support telehealth operations and manage telehealth equipment and workflows.
• Communicate with the healthcare team and patients to facilitate telehealth encounters.
• Plan, organize, and prioritize telehealth tasks and activities.
• Read and apply complex written instructions and clinical policies.

Skills

Computer systems knowledge

Team communication

Guidance and direction

Teamwork and prioritization

Reading and applying instructions

Clinical policies understanding

Telehealth technologies

Education

Bachelor's degree related field

Tools

VA CPRS/VISTA

Job description

US Department of Veterans Affairs in Cambridge, MD, seeks a Telehealth Technician (Telehealth Clinical) to support telehealth operations at a VA medical facility with potential travel. This on-site role involves assisting with video encounters, equipment, and patient care.

Applicants typically have one year of health-care experience and a bachelor's degree with related courses; familiarity with VA CPRS/VISTA is preferred.