Telehealth Care Concierge

One-to-One-Healt; Chattanooga (TN); On-site; USD 25,000 - 36,000; Full time

Job summary

One-to-One-Healt in Chattanooga, TN is seeking a TextCare Specialist to be the first point of contact in telehealth. You will triage, coordinate care, and communicate with patients via text, phone, video, and email, building relationships and ensuring a patient-first experience.

The role requires 1+ year in customer service or healthcare, on-site work, and CCMA or similar accreditation is strongly preferred.

Qualifications

• Must provide timely, clear, professional communication.
• Ability to learn and navigate patient engagement software quickly.
• Familiarity with basic EMR systems and Microsoft products.

Responsibilities

• Triages patients and coordinates care across providers.
• Schedules appointments and sets follow-up tasks.
• Maintains patient information and safeguards medical records.
• Communicates with patients via text, phone, video, and email.
• Supports TextCare operations and ensures compassionate service.

Skills

Clear communication

Active listening

Empathy

Tech proficient

EMR familiarity

Multitasking

Education

High school diploma or equivalent

CCMA or similar clinical accreditation

Tools

EMR systems

Microsoft Office

Patient engagement software

Job description

One-to-One-Healt in Chattanooga, TN is seeking a TextCare Specialist to be the first point of contact in telehealth. You will triage, coordinate care, and communicate with patients via text, phone, video, and email, building relationships and ensuring a patient-first experience.

The role requires 1+ year in customer service or healthcare, on-site work, and CCMA or similar accreditation is strongly preferred.