TextCare Specialist

One-to-One-Healt; Chattanooga (TN); On-site; USD 25,000 - 36,000; Full time

Job summary

One-to-One-Healt in Chattanooga, TN is seeking a TextCare Specialist to be the first point of contact in telehealth. You will triage, coordinate care, and communicate with patients via text, phone, video, and email, building relationships and ensuring a patient-first experience.

The role requires 1+ year in customer service or healthcare, on-site work, and CCMA or similar accreditation is strongly preferred.

Qualifications

• Must provide timely, clear, professional communication.
• Ability to learn and navigate patient engagement software quickly.
• Familiarity with basic EMR systems and Microsoft products.

Responsibilities

• Triages patients and coordinates care across providers.
• Schedules appointments and sets follow-up tasks.
• Maintains patient information and safeguards medical records.
• Communicates with patients via text, phone, video, and email.
• Supports TextCare operations and ensures compassionate service.

Skills

Clear communication

Active listening

Empathy

Tech proficient

EMR familiarity

Multitasking

Education

High school diploma or equivalent

CCMA or similar clinical accreditation

Tools

EMR systems

Microsoft Office

Patient engagement software

Job description

Status: Full TimeSchedule: M-F between the hours of 7AM - 6PM EST (Assigned shifts)Location: 1110 Market Street, Ste 502, Chattanooga, TN 37402Position Summary: The TextCare Specialist is the starting point for each telehealth encounter and plays a vital role in maintaining continuity of care. The MA builds relationships with patients through responsive, clear, and effective communication.The day-to-day role involves triaging patients and coordinating care; dynamically responding, scheduling, charting, referring, setting tasks, and initiating follow-up. The TextCare team communicates with and treats patients in a caring and compassionate manner using multiple communication methods, including text, phone, video, and email. The ideal representative is proficient with technology, focused on patient experience, and enjoys a dynamic collaborative environment – working closely with providers to deliver seamless care.ESSENTIAL FUNCTIONSMonitoring the patient engagement software for incoming messages and responding to those messages with a patient-first approach.Delighting patients with timely and compassionate responses, building the initial relationship that makes TextCare their preferred healthcare resource for problems big and small.Conducting initial patient intake, confirming their identity, reviewing previous uses, and directing them to available providers.Maintaining effective communication and continuity of care – connecting patients and providers in a timely and seamless manner.Securing patient information while maintaining patient confidence by completing and safeguarding medical records.Dynamically support TextCare, coordinating closely with providers while maintaining TextCare operational efficiency.Assisting with scheduling and other care coordination activities.Protecting the practice by adhering to professional standards, federal, state, and local healthcare policies.REQUIRED SKILLS/KNOWLEDGEAbility to provide patients with timely responses, clear and professional communication, and a steadfast willingness to find solutions to all problems.Strong communication skills, including active listening and empathy, to effectively address patient needs and concerns and coordinate care.Proficient in basic technology (Microsoft products, etc).Ability or willingness to learn patient engagement software / customer service systems that enable omnichannel (text, phone, video, email) communication with patients and teammates.Ability or willingness to learn basic Electronic Medical Record (EMR) systems.Ability to multi-task and work independently with excellent organizational skills.Must possess a strong sense of professionalismMust thrive in a team dynamicAbility to read, write, and communicate the English language.Ability to effectively communicate both orally and in writingAbility to follow written or verbal step-by-step instructionsAbility to concentrate, think, and learnAbility to hear, see, sit, stoop, kneel, crouch, reach, lift, push, and pull.QUALIFICATIONS/EXPERIENCE1+ years of work experience, preferably in customer service or healthcare.Willing to work 8-hour shifts Monday-Friday between the hours of 7AM - 5PMWilling to work on-site in Chattanooga, TNCCMA (or similar clinical accreditation) strongly preferred.Highschool diploma or equivalent requiredREQUIRED SKILLS/KNOWLEDGEAbility to provide patients with timely responses, clear and professional communication, and a steadfast willingness to find solutions to all problems.Strong communication skills, including active listening and empathy, to effectively address patient needs and concerns and coordinate care.Proficient in basic technology (Microsoft products, etc).Ability or willingness to learn patient engagement software / customer service systems that enable omnichannel (text, phone, video, email) communication with patients and teammates.Ability or willingness to learn basic Electronic Medical Record (EMR) systems.Ability to multi-task and work independently with excellent organizational skills.Must possess a strong sense of professionalismMust thrive in a team dynamicAbility to read, write, and communicate the English language.Ability to effectively communicate both orally and in writingAbility to follow written or verbal step-by-step instructionsAbility to concentrate, think, and learnAbility to hear, see, sit, stoop, kneel, crouch, reach, lift, push, and pull.QUALIFICATIONS/EXPERIENCE1+ years of work experience, preferably in customer service or healthcare.CCMA (or similar clinical accreditation) strongly preferred.Highschool diploma or equivalent required