Telecommunicator, Mobile

WakeMed Health & Hospitals; Raleigh (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

WakeMed Health & Hospitals in Raleigh, NC seeks a Communications Dispatcher responsible for receiving and dispatching 9-1-1 and non-emergency patient transport requests based on patient acuity. You will evaluate and prioritize calls, dispatch the appropriate personnel and equipment, and use a CAD system to monitor and update Mobile Critical Care Services units.

Using the RCS 800 MHz radio system, you will monitor frequencies, transmit vital information to field units, and maintain

Qualifications

• Requires high school diploma or equivalent. An associate's degree in a related field preferred.
• No experience required; on-the-job training provided.
• Certified Flight Communicator within one year of hire is required.

Responsibilities

• Receive and dispatch 9-1-1 and non-emergency transport requests based on patient acuity.
• Evaluate and prioritize calls, dispatch appropriate personnel and equipment.
• Monitor CAD system and field units, transmit vital information via radio and maintain situational awareness.

Skills

CAD system

Radio communications

Flight Communicator

Education

High School Diploma or Equivalent

Associate's Degree Related Field Preferred

Tools

CAD system

Mobile Critical Care Services units

Job description

Overview

Responsible for receiving and dispatching 9-1-1 and non-emergency requests for patient transport based on patient acuity. Evaluates and prioritizes calls for service and dispatch the appropriate personnel and equipment. Using a computer aided dispatch (CAD) system, monitors and updates Mobile Critical Care Services units. Using the RCS 800 Mhz radio system, monitors several frequencies, transmits vital response information to the field units, and processes field requests as they are received. Maintains situational awareness for weather and other incidents in the area to keep field units and management appraised of any noteworthy activity. Maintains and updates several reference logs in the Communications Center and performs other duties as assigned. Certified Flight Communicator within one year of hire required.

Department Description

Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.

EOE

Licensure

Not Applicable

Education

High School Diploma or Equivalent Required - And Associate's Degree Related Field Preferred

Experience

No Experience Required