TELECOMMUNICATOR - multiple positions

Durham County; Durham, Northern (NC, KY); Hybrid; USD 45,000 - 76,000; Full time

Benefits offered by this job

Sign on Bonus

Vacation / Sick Time

Paid Holidays

Employee Health Insurance

401k Retirement

Job summary

Durham County is seeking qualified Telecommunicators to dispatch emergency vehicles and personnel, and to handle public inquiries on a rotating shift. The role requires navigating CAD systems, radio communications, and data entry under pressure.

Minimum education includes a high school diploma and NC Justice Academy Telecommunicator Certification within one year; basic telecommunicator training is preferred. This full-time position offers generous benefits and a sign-on bonus.

Qualifications

• Must be a US citizen, 18 years or older, and a high school graduate or equivalent.
• Successfully complete the NC Justice Academy Telecommunicator Certification within one year.
• Preferred completion of the basic Telecommunicator Certificate Course.

Responsibilities

• Receive emergency and non-emergency calls and dispatch appropriate personnel.
• Enter data into a CAD system and maintain logs.
• Answer public inquiries by phone and in person.
• Transmit messages via radio and manage data entries.
• Enter and modify data in national/state computer databases.
• Operate all communications consoles and stay professional under stress.

Skills

Typing

Effective communication

Public interaction under stress

Operate communication consoles

Geography knowledge

Education

High school diploma or equivalent

North Carolina Justice Academy Telecommunicator Certification Course

Tools

CAD system

Job description

Durham County Government employs approximately 1,900 employees that work towards providing needed services throughout the community. With a wide array of services, Durham County Government is at the heart of a rapidly growing and diverse area offering residents, employees and visitors exciting opportunities to live, work, grow and play. For more information about Durham County Government, visit www.dconc.gov

DEPARTMENT:

Durham County Sheriff's Office

DATE POSTED:

January 5, 2026

CLOSING DATE:

December 31, 2026

SALARY MIN:

$44,682.00

SALARY MAX:

$75,906.00

POSITION NUMBER:

4000277

JOB TYPE:

Full-Time

OPEN UNTIL FILLED

GENERAL DESCRIPTION

The Durham County Sheriff’s Office is seeking qualified candidates for Telecommunicator positions. The purpose of this job is to perform responsible work (on an assigned shift) dispatching emergency vehicles, equipment and personnel in response to emergency and non-emergency situations.

This position works under close supervision according to set procedures.

DUTIES AND RESPONSIBILITIES

• Receives emergency calls, determines location and nature of emergency and dispatches appropriate personnel and equipment.
• Enters data into a computer aided dispatch(CAD) system.
• Receives complaints and requests for service in person or by phone.
• Receives and transmits messages by radio and maintains radio log.
• Operates computer PIN terminal to transmit and receive data.
• Enters and modifies data stored in the national and state computer database.
• Takes telephone calls, provides information, data and advice to the public.
• Performs related work as assigned.

KNOWLEDGE, SKILLS AND ABILITIES

• General knowledge of the methods of operatingcommunication systems.
• General knowledge of radio and data terminal procedures.
• Thorough knowledge of the geography of the County and location of important buildings.
• Ability to type at a reasonable rate of speed.
• Ability to communicate effectively.
• Ability to interact professionally with the public under difficult and stressful conditions.
• Ability to operate all communication consoles.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

Must be a US citizen, 18 years of age and a high school graduate or equivalent.

SPECIAL CERTIFICATIONS AND LICENSES

• Must successfully complete the North Carolina Justice Academy Telecommunicator Certification Course within one (1) year of hire.

PREFERRED REQUIREMENTS:

Completion of the basic Telecommunicator Certificate Course.

PHYSICAL DEMANDS:

Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and reocurring basis or sustained keyboard operations.

Must be able to work a rotating shift schedule that includes nights, weekends, and holidays all year round.

UNAVOIDABLE HAZARDS (WORK ENVIRONMENT)

• None.

Americans with Disabilities Act Compliance

Durham County is an Equal Opportunity Employer. ADA requires Durham County to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.

BENEFITS AT A GLANCE

$6,000 Sign on Bonus

• Vacation / Sick Time
• Paid Holidays
• Paid on the job training
• Employee Health Insurance
• Employee Dental Insurance
• Employee Vision Insurance
• Paid Parental Leave(12 weeks)
• County Retirement
• 401k Retirement

Our employees also enjoy:

• Unrivaled benefits at affordable rates for the whole family
• Onsite Wellness Clinic
• Three (3) well-equipped employee gyms
• 30 minutes of paid leave each day for exercise

If you have any questions please contact the Durham County Sheriff’s Office Training and Recruitment Division [phone].

Durham County Government is an Equal Opportunity Employer

Durham County is an Equal Opportunity Employer