Telecommunications Operator

Gfoat; Cleburne (TX); On-site; USD 35,817 - 38,572; Full time

Job summary

Gfoat is seeking a Telecommunications Operator to handle multiple incoming lines, dispatch calls, and operate the 9-1-1 system. You will use radio equipment and public safety systems to relay information during assigned shifts.

The role requires flexibility for shifts, weekends, and holidays, plus strong written and oral communication abilities. A Texas driver’s license and TCOLE licensing will be pursued within six months of hire.

Qualifications

• High school diploma or equivalent.
• At least 6 months of related experience or training.
• Clear, effective oral and written communication.
• Must obtain Telecommunications Operator License within 6 months.

Responsibilities

• Answer multiple incoming phone lines and dispatch calls.
• Operate radio and 9-1-1 system and relay information to the public.
• Work flexible shifts, including holidays and weekends as needed.

Skills

Oral communication

Written communication

Public interaction

Radio equipment use

Multitasking under stress

Education

High school diploma or equivalent

Tools

Two-way radio

Multi-line telephone

Public safety radio system

Genovation keypad

Job description

Compensation

$26.47/hr

Position Status

Position open until filled.

Brief Description

Under general supervision, the telecommunications operator is responsible for answering multiple incoming phone lines, dispatching calls, operating the 9-1-1 system and using the radio during assigned shifts, and providing general information to the public. The operator must be willing and able to work flexible shifts, holidays, and weekends as needed.

Necessary Knowledge, Skills, and Abilities

• Ability to communicate effectively both orally and in writing
• Ability to work with the general public
• Ability to use radio and electronic data communication devices
• Ability to handle several tasks at one time, possibly under a stressful situation

Education and Experience

High school graduate or equivalent; OR

At least six (6) months of equivalent combination of experience and training, which provides the required knowledge, skills, and abilities

Certificates and Licenses Required

A Valid Class C Texas driver's license and the ability to maintain a satisfactory driving record.

Must obtain a Telecommunications Operator License within six (6) months of hire date, including but not limited to the following courses:

Course #1305 TCOLE Rules Overview for Telecommunicators and Jailers
Course #1013 Basic Telecommunicator Course
Course #2120 Crisis Communication Course
Course #2809 TLETS/NLETS Basic Operators Course
Course #3802 NCIC/TCIC Basic Procedures Course 911 Call Taker training Telecommunications Device for the Deaf

Environmental Factors and Safety Hazards

Primarily in an indoor environment with the ability to operate outdoors when needed. May be exposed to extreme heat and cold during the summer and winter months.

Tools and Equipment Used

Standard office equipment including multi-line telephone, two-way radio, multi-channel public safety radio system, digital recording machine, computer, fax machine, copier, scanner, printer, Genovation keypad, etc.