PC Specialist 2 (4906-02)

Hamilton County, Ohio; Cincinnati (OH); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Starting pay: $26.29/hr (PC Specialist

11 paid holidays, 3 weeks vacation, 1-

Ohio Public Employee Retirement System

Comprehensive benefits: Medical, Denta

Free on-site parking

Wellness incentives

Job summary

Hamilton County is seeking a PC Specialist 2 to deliver advanced technical support for PCs, peripherals, and PC-based applications. You will address hardware and software challenges, optimize system performance, and contribute to county IT efficiency.

The role requires Tier 2 support for complex issues, plus potential vendor coordination and server administration tasks. Minimum qualifications include an associate degree in computer science/electronics, 1 year of PC support or 4 years of related

Qualifications

• Associate degree in computer science/electronics or equivalent.
• 1 year of progressive PC technical support experience or 4 years of related education/experience.
• Experience with Windows OS, Active Directory, and MS Office.
• CompTIA A+ and Microsoft 365 Administrator certifications must be obtained within stated timeframes.

Responsibilities

• Provide Tier 2 technical support for PCs, peripherals, and PC-based applications.
• Assist with installation, configuration, and usability of hardware and software.
• Oversee server/system administration support and network device maintenance.
• Coordinate with vendors for Tier 2 support and system administration.

Skills

Windows OS

Active Directory

MS Office Suite

Education

Associate degree in computer science/electronics

CompTIA A+ Certification

Microsoft 365 Administrator

Job description

Job Title: PC Specialist 2

Location: Cincinnati, Ohio

Your Benefits of Working for Hamilton County!

• Starting Pay: $26.29 an hour PC Specialist 2/ $23.59 an hour PC Specialist 1
• Generous Paid Time Off: 11 Paid Holidays, three weeks of vacation in the first year, immediately accruing paid sick time, and paid parental leave.
• Ohio Public Employee Retirement System which includes 14% Employer Contribution and a defined benefit option.
• Highly Competitive and Comprehensive Benefits Package: Medical, HRA, Dental, Vision, Employer-Paid Life Insurance, Long-Term Disability, Tuition Reimbursement, Public Service Loan Forgiveness Eligibility, Free On-Site Parking, Wellness Incentives, robust Employee Assistance Program, access to Free Medical and Rx through Marathon Health, plus expansive Behavioral and Mental Health Resources, and More!

We serve the residents of Hamilton County in more ways than you may realize!

As a crucial member of Hamilton County's Information Technology team in the role of PC Specialist 2, you will specialize in delivering advanced technical support for personal computers, peripheral equipment, and PC-based applications. This role requires addressing complex hardware and software challenges, optimizing system performance, and actively contributing to the county's overall computer systems' efficiency.

Summary of Job Duties:

• Provides specialized technical support for departments under the Board of County Commissioners personal computers, peripheral equipment (e.g., monitors, hard drives, interface cards, printers, etc.), and PC-based applications and operating system software.
• Assists personnel with installation, configuration and ongoing usability of system hardware and software.
• Provides Tier 2 technical support for the most complex and unusual problems to identify and implement corrective action.
• Assess infrastructure and assists in the implementation of procedures, policies, and practices for technical applications including workstation security, virus/intruder protection,
• May assist manager with vendor coordination and management of Tier 2 level support and system administration of server systems and network devices located in the departments.
• Oversees installation, testing, repairs, and corrective action of other LAN devices including but not limited to other computer peripherals; systems; repair and maintenance of laptops, printers, operating systems or application software.

Minimum Qualifications:

• Associate degree in computer science/electronics.
• one (1) year of progressive experience in PC technical support
• or four (4) years of progressive education and/or experience in PC technical support
• demonstrated expertise with Windows operating systems, Active Directory, and the MS Office suite.
• Microsoft 365 Administrator and CompTIA A+ certification must be obtained within 12 months.
• Driver’s License issued by the state of residency
• must be able to maintain a flexible schedule and willing to work overtime
• must be willing to support agency satellite office
• required to carry a cell phone

OR PC Specialist 1

• Associate degree in computer science/electronics
• Or three (3) years of directly related experience in PC technical support.
• Working knowledge and/or experience with a variety of business software packages. including Windows operating systems or MS Office suite applications.
• Must obtain Comp TIA A+ Certification upon completion of probationary period.
• Must be able to maintain a flexible schedule and willing to work overtime.
• Must be willing to support agency satellite office.
• Required to carry a cell phone.

Work Location and Hours:

• 800 Broadway, Cincinnati, Oh. 45202
• 40 hour work week, generally between core hours of 7:30-5:30

Deadline to Apply:

September 7,2026

Be part of our Team! We are committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, genetic information, protected veteran status, gender identity or expression, sexual orientation or any other characteristic protected by law. We are a second-chance employer and a recovery friendly workplace.