Information Systems Support Specialist (4553-07R)

Hamilton County, Ohio; Cincinnati (OH); On-site; USD 29,879 - 42,555; Full time

Benefits offered by this job

Starting Salary

Paid Time Off

Retirement Plan

Full Benefits

On-site Parking

PSLF Eligibility

Job summary

Hamilton County, Ohio is seeking a dedicated IT professional to oversee NG911 system operations, perform health checks, and troubleshoot critical applications. The role includes evaluating hardware/software options, implementing system upgrades, and coordinating with county IT teams and external agencies to ensure reliable 911 services.

Minimum qualifications include undergraduate CS coursework and PM experience.

Qualifications

• Completion of undergraduate core coursework for a degree in computer science/programming, systems design or system analysis.
• 6 months experience in project/program management.
• 3 courses in supervision (or 3 months experience).
• Or equivalent.

Responsibilities

• Monitors and maintains daily operations of the NG911 system and other emergency platforms; troubleshoots issues and documents resolutions.
• Assists with evaluation, procurement, and deployment of hardware, software, and network solutions for 911 operations; collaborates with vendors.
• Supports system implementation efforts including installation, configuration, testing, and go-live activities; documents procedures and metrics.
• Collaborates with internal staff and external agencies to support integration and alignment; participates in planning discussions to share insights.
• Ensures compliance with regulations; maintains security, access controls, and audit requirements; identifies risks and coordinates corrective actions.
• Maintains system documentation, records of updates and maintenance; supports ongoing performance monitoring and lifecycle planning.
• Maintains regular attendance and delivers professional customer service.
• Performs other related duties as assigned.

Education

Undergraduate CS coursework

Job description

Benefits

• Starting Salary: $26.29 per hour
• Generous Paid Time Off: 11 paid holidays, immediate accrual of paid vacation and sick time, earned personal days, and paid parental leave
• Ohio Public Employee Retirement System with 14% employer contribution and a defined benefit option
• Comprehensive benefits package: Medical, HRA, Dental, Vision, Employer-Paid Life Insurance, Long-Term Disability, Tuition Reimbursement, Public Service Loan Forgiveness Eligibility, Free On-Site Parking, Wellness Incentives, robust Employee Assistance Program, free medical and Rx through Marathon Health, expansive Behavioral and Mental Health Resources, and more

Summary of Job Duties

• Monitors and maintains daily operations of the NG911 system and other emergency communications platforms; performs system health checks and verifies functionality of critical applications; troubleshoots software, hardware, and network issues affecting emergency response systems; escalates unresolved or complex incidents to appropriate technical staff or county IT teams; documents incidents and resolutions to support system performance tracking and operational planning.
• Assists with the evaluation, procurement, and deployment of hardware, software, and network solutions to support 911 operations; collaborates with vendors to assess system requirements, hardware specifications, and software configurations; participates in testing, validation, and acceptance of new equipment and system enhancements; provides technical input to improve purchasing decisions and long-term system sustainability.
• Supports system implementation efforts, including installation, configuration, testing, and go-live activities for system upgrades, enhancements, and expansions; refines system settings to meet operational needs; troubleshoots and resolves technical issues during implementation phases; maintains detailed technical documentation on installation procedures, configurations, and performance metrics; assists in developing training materials for system users when needed.
• Collaborates with internal staff, public safety partners, county IT teams, and external agencies to support operational integration and technical alignment; participates in operational meetings, technical workgroups, and/or project planning discussions to share insights on system needs, troubleshooting approaches, and system optimization opportunities; provides input on technical impacts related to operational or policy changes.
• Ensures compliance with applicable local, state, and federal regulations governing emergency communications technology; maintains system security protocols, access controls, and operational safeguards; supports system audits, testing, and reporting requirements; identifies potential risks and vulnerabilities in systems and coordinates corrective actions with the Technical Services team.
• Assists in maintaining system documentation, technical diagrams, user guides, and operational workflows; ensures accurate recordkeeping of system updates, configurations, license renewals, and maintenance activities; supports ongoing system performance monitoring, preventive maintenance schedules, and lifecycle planning activities to ensure uninterrupted 911 service delivery.
• Maintains regular and reliable attendance while delivering timely and professional customer service.
• Perform other related duties as assigned.

Minimum Qualifications

• Completion of undergraduate core coursework for a degree in computer science/programming, systems design or system analysis.
• 6 months experience in project/program management.
• 3 courses in supervision (or 3 months experience).
• Or equivalent.

Position Specific Qualifications

• Maintain a flexible schedule and be willing to work overtime.
• Respond to urgent system outages during evenings, nights, weekends, or holidays as part of an on-call rotation.
• Willing to support satellite locations.
• Required to carry a cell phone.

Hazardous Working Conditions

• Exposure to electrical components during equipment installation; lifting or moving heavy IT hardware; extended screen time and repetitive motion; minor risk of tripping over cords or equipment; occasional travel between sites in adverse weather conditions.

Work Location and Hours

• 2377 Civic Drive, Cincinnati, OH 45231
• 80 Hours Bi-weekly

Deadline to Apply

Until Filled

Be part of our Team! We are committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, genetic information, protected veteran status, gender identity or expression, sexual orientation or any other characteristic protected by law. We are a second-chance employer.