Telecommunications Support Technician

Aequor; Rochester (MN); On-site; USD 30,000 - 39,000; Full time

Job summary

Aequor in Minnesota seeks a Telecommunications Equipment Support Technician to join a contract role through September 2027. You will work with clinical, operational, and IT staff to support paging devices and related communication equipment and manage the equipment lifecycle.

Responsibilities include provisioning, testing, deployment, maintenance, repairs, inventory accuracy, asset tracking, and coordinating shipments to sites in MN, AZ, FL, and WI.

Qualifications

• High School diploma or GED with 2 years related experience.
• Strong organization, communication, and problem-solving skills.
• Experience with asset tracking or inventory systems.

Responsibilities

• Receive, program, configure, test, deploy, and retire paging devices.
• Maintain accurate inventory records and asset accountability.
• Handle provisioning, inventory control, repair, distribution, shipping, and lifecycle management.
• Coordinate shipments to client sites across multiple states.
• Assist with device refresh, disposal, and policy-compliant procedures.
• Troubleshoot hardware issues and support continuous improvement in inventory processes.

Skills

Organizational skills

Customer service

Communication

Problem solving

Inventory control

Team collaboration

Basic hardware troubleshooting

Education

High School diploma/GED

Tools

Asset tracking systems

Inventory management systems

Microsoft Office

Job description

Contract Role until September 2027 with Possible Extension

Job Summary

This position receives direction from Telecommunications leadership and works collaboratively in a team environment. The incumbent works closely with clinical staff, operational staff, Information Technology personnel, suppliers, and other internal and external stakeholders to support communication device operations throughout client. This position also supports the operational lifecycle management of communication devices utilized throughout client.

Job Responsibilities

• Responsible for receiving, programming, configuring, testing, deploying, maintaining, troubleshooting, repairing, tracking, and retiring paging devices and related communication equipment.
• Maintains accurate inventory records and asset accountability for communication devices supporting clinical and operational staff across the enterprise.
• Performs daily activities associated with communication device provisioning, inventory control, repair, distribution, shipping, receiving, and lifecycle management.
• Receives and processes returned devices, conducts functional testing and quality assurance reviews, performs minor repairs, and prepares equipment for redeployment.
• Supports fulfillment of device requests and coordinates shipments to client locations in Minnesota, Arizona, Florida, and Wisconsin.
• Maintains inventory levels, monitors asset utilization, conducts inventory audits, and ensures accurate documentation within asset tracking systems.
• Assists with communication equipment replacement programs, device refresh activities, and disposal processes while maintaining compliance with organizational policies and operational procedures.
• Supports communication device operations by troubleshooting hardware issues, coordinating escalations when necessary, maintaining operational documentation, and assisting with continuous improvement initiatives related to inventory management, asset accountability, and communication technology support.
• Other job-related duties as assigned by leadership.

Required Skills & Experience

• Requires strong organizational, customer service, communication, and problem-solving skills.
• Demonstrated ability to maintain accurate records and manage inventory within established processes and procedures.
• Experience using Microsoft Office applications and asset tracking or inventory management systems.
• Ability to work effectively in a team-oriented environment while independently managing assigned responsibilities.
• Must be adaptable and flexible in an ever-changing work environment.
• Ability to prioritize and manage multiple tasks simultaneously while maintaining attention to detail and accuracy.
• Requires basic troubleshooting and hardware support skills.
• Ability to identify issues, perform routine maintenance and minor device repairs, and coordinate resolution of more complex technical issues.
• Demonstrates a commitment to customer service and operational excellence while supporting critical communication technologies.

Preferred Skills & Experience

• Experience supporting healthcare communication systems.
• Experience with paging systems, telecommunications equipment, wireless communication devices, or mobile device management.
• Experience with inventory control, asset lifecycle management, shipping, receiving, and logistics operations.
• Experience performing device configuration, testing, deployment, and troubleshooting activities.
• Experience using enterprise asset management or inventory tracking systems.

Required Education

• High School diploma/GED and two (2) years of telecommunications, technology support, inventory management, logistics, asset management, related experience.