Telecom Device Lifecycle & Support Technician

TALENT Software Services; Rochester (MN); On-site; USD 42,000 - 65,000; Full time

Job summary

TALENT Software Services is seeking a dedicated individual to support telecommunications device operations and lifecycle management. You will collaborate with clinical, operational, IT staff, and suppliers to ensure reliable communication devices across the enterprise.

You will manage provisioning, tracking, and maintenance of paging devices, perform testing and minor repairs, and assist with device replacements and disposal in adherence to policies.

Qualifications

• Strong organizational and communication skills.

Responsibilities

• Receive, program, configure, test, deploy, maintain, troubleshoot, repair, track, and retire paging devices and related communication equipment.
• Maintains accurate inventory records and asset accountability for devices across the enterprise.
• Performs daily provisioning, inventory control, repair, distribution, shipping, receiving, and lifecycle management.
• Receives and processes returned devices, conducts functional testing, minor repairs, and prepares equipment for redeployment.
• Coordinates shipments to locations in Minnesota and other states.
• Maintains inventory levels, conducts audits, and documents in asset tracking systems.
• Supports device replacement programs and disposal processes per policies.
• Assists with troubleshooting, escalations, and continuous improvement in inventory management.

Skills

Organizational skills

Customer service

Communication

Problem solving

Record keeping

Inventory management

Microsoft Office

Asset tracking systems

Teamwork

Adaptability

Prioritization

Multitasking

Troubleshooting

Hardware support

Tools

Microsoft Office

Asset tracking software

Inventory management systems

Job description

TALENT Software Services is seeking a dedicated individual to support telecommunications device operations and lifecycle management. You will collaborate with clinical, operational, IT staff, and suppliers to ensure reliable communication devices across the enterprise.

You will manage provisioning, tracking, and maintenance of paging devices, perform testing and minor repairs, and assist with device replacements and disposal in adherence to policies.