Telecommunications Support Technician

Hollstadt & Associates; Minnesota; On-site; USD 43,000 - 49,000; Full time

Benefits offered by this job

Medical & dental benefits

Life insurance

Short-term & long-term disability

Paid sick leave

Retirement plan

Longevity bonus $5,000 for 5 years

Job summary

Hollstadt Consulting is seeking a Telecommunications Support Technician for onsite work in Rochester, MN. This 1-year contract role supports clinical, operational, and IT staff with daily operations of communication devices and lifecycle management.

The position emphasizes teamwork, inventory control, and hands-on troubleshooting of paging and related equipment, with opportunities to contribute to process improvements and asset accountability.

Qualifications

• Requires strong organizational, customer service, communication, and problem-solving skills.
• Experience maintaining records and managing inventory within defined processes.
• Experience using Microsoft Office and asset tracking systems.
• Ability to work in a team and adapt in a changing environment.

Responsibilities

• Receive, program, configure, test, deploy, maintain, repair, track, and retire paging devices.
• Maintain accurate inventory records and asset accountability.
• Handle device provisioning, inventory control, repair, distribution, shipping, and lifecycle management.
• Process returned devices, perform testing and QA, and prep for redeployment.
• Coordinate shipments to MN, AZ, FL, and WI.
• Monitor inventory levels and asset utilization.
• Support device replacement programs and disposal per policies.
• Troubleshoot hardware, coordinate escalations, and support continuous improvement.

Skills

Organizational skills

Customer service

Communication

Problem-solving

Teamwork

Attention to detail

Inventory management

Hardware basics

Tools

Microsoft Office

Asset tracking systems

Job description

Hollstadt Consulting is a management and technology consulting firm dedicated to placing professionals at engagements where they will excel. When you work with us, you'll work with a refreshingly real company led and staffed by seasoned experts who are also down-to-earth, good people. We're committed to treating you with respect and helping you achieve your career aspirations. Since 1990, Hollstadt has been a trusted partner to more than 150 domestic and global companies and has successfully completed over 3,000 projects. Our continued growth has created challenging and rewarding opportunities for accomplished IT and Business Consultants. Hollstadt Consulting is an equal opportunity employer including disability/veteran.

Job Description

Role: Telecommunications Support Technician

Location: Onsite in Rochester, MN

Duration: 1 year

Rate: $22.34/hour W2

Job Summary:

This position receives direction from Telecommunications leadership and works collaboratively in a team environment. The incumbent works closely with clinical staff, operational staff, Information Technology personnel, suppliers, and other internal and external stakeholders to support communication device operations internally. This position also supports the operational lifecycle management of communication devices utilized internally.

Job Responsibilities

• Responsible for receiving, programming, configuring, testing, deploying, maintaining, troubleshooting, repairing, tracking, and retiring paging devices and related communication equipment.
• Maintains accurate inventory records and asset accountability for communication devices supporting clinical and operational staff across the enterprise.
• Performs daily activities associated with communication device provisioning, inventory control, repair, distribution, shipping, receiving, and lifecycle management.
• Receives and processes returned devices, conducts functional testing and quality assurance reviews, performs minor repairs, and prepares equipment for redeployment.
• Supports fulfillment of device requests and coordinates shipments to various locations in Minnesota, Arizona, Florida, and Wisconsin.
• Maintains inventory levels, monitors asset utilization, conducts inventory audits, and ensures accurate documentation within asset tracking systems.
• Assists with communication equipment replacement programs, device refresh activities, and disposal processes while maintaining compliance with organizational policies and operational procedures.
• Supports communication device operations by troubleshooting hardware issues, coordinating escalations when necessary, maintaining operational documentation, and assisting with continuous improvement initiatives related to inventory management, asset accountability, and communication technology support.
• Other job-related duties as assigned by leadership.

Required Skills & Experience

• Requires strong organizational, customer service, communication, and problem-solving skills.
• Demonstrated ability to maintain accurate records and manage inventory within established processes and procedures.
• Experience using Microsoft Office applications and asset tracking or inventory management systems.
• Ability to work effectively in a team-oriented environment while independently managing assigned responsibilities.
• Must be adaptable and flexible in an ever-changing work environment.
• Ability to prioritize and manage multiple tasks simultaneously while maintaining attention to detail and accuracy.
• Requires basic troubleshooting and hardware support skills.
• Ability to identify issues, perform routine maintenance and minor device repairs, and coordinate resolution of more complex technical issues.
• Demonstrates a commitment to customer service and operational excellence while supporting critical communication technologies.

Preferred Skills & Experience

• Experience supporting healthcare communication systems.
• Experience with paging systems, telecommunications equipment, wireless communication devices, or mobile device management.
• Experience with inventory control, asset lifecycle management, shipping, receiving, and logistics operations.
• Experience performing device configuration, testing, deployment, and troubleshooting activities.
• Experience using enterprise asset management or inventory tracking systems.

Hollstadt offers medical, dental, vision, life insurance, short-term disability, long-term disability, paid sick leave, and retirement benefits to eligible employees. With three different medical plans to choose from, you can enroll in the coverage you need from individual to family, or anywhere in between!

We appreciate and reward loyalty. Join Hollstadt, stay for 5 years, and we’ll give you a $5,000 Longevity Award bonus! Additionally, we know great talent knows other great talent. If you are on contract with Hollstadt and refer one of your connections who gets placed, we’ll pay you $1,000!

Remarketing Process

Hollstadt is based on retention and relationships. We get to know your strengths and career wishes throughout your assignment and then start remarket discussions 6-8 weeks prior to your end date. By being proactive, we are able to keep your down time between assignments as short as possible, unless you choose otherwise.

Professional Development

Hollstadt offers on-demand training through our consultant portal. Trainings give our consultants the continuing education they need to excel on their projects. Many of our courses apply towards continuing education credits and we have an entire training hub dedicated to upskilling in Artificial Intelligence (AI).

401k + Matching

One popular benefit is our 401(k) match on the first 4% of your contributions. Hollstadt wants to help you reach your long-term financial goals and understands that planning for your future is critical. Consultants also have access to support from a Financial Advisor.

Ongoing Support & Networking

We have made a significant investment in building a support program for our consultant team - so you never have to feel like you are going it alone. We also have a Consultant Coach program which acts like a 'work buddy' to provide a safe ear for questions or concerns at your client site.