Telecommunications Provisioning Analyst II

SECU; Raleigh (NC); Hybrid; USD 65,000 - 90,000; Full time

Job summary

SECU is seeking a Telecommunications provisioning specialist to ensure timely delivery of data and voice services across the enterprise. The role requires managing orders, tracking equipment and cabling, and supporting test and turn-up activities for new branches.

The ideal candidate has 2+ years in SIP Trunk/VoIP, strong project management, and solid IT knowledge. Hybrid work model with one in-office day per month is offered.

Qualifications

• High School Diploma or GED.
• 2+ years’ experience in Telecommunications with SIP Trunk/VoIP field.
• Project management skills to assist in open projects with management and the ability to manage large projects and provide clear communication to management and users.
• Strong knowledge of LEC/CLEC & IXC connectivity and infrastructure.
• Excellent with Microsoft Office applications.
• Analytical and problem-solving skills.
• Written and verbal communication skills.
• Teamwork and leadership.
• Customer service.

Responsibilities

• Coordinate data/voice orders and cabling to support opening new branches; track via vendor portals.
• Maintain database of Term IDs for branches and operation centers; prepare monthly GEN Memo.
• Update technical and procedural documentation.
• Coordinate and support port orders.
• Coordinate ATM renames, de-installs and moves.
• Pursue available learning resources to enhance skillset.

Skills

Project management

SIP Trunk/VoIP knowledge

LEC/CLEC & IXC connectivity

Microsoft Office

Analytical thinking

Problem-solving

Written and verbal communication

Teamwork and leadership

Customer service

Education

High School Diploma or GED

Bachelor's in Computer Science/MIS/Business

Tools

ITIL familiarity

ITIL certification

Job description

If you are motivated and believe in the credit union philosophy of “People Helping People,” join our team!

Position Overview:

This position will be responsible for delivering quality service with ordering, and provisioning of data and voice services across the SECU enterprise environment to all users. Works independently with general supervision to troubleshoot any new Voice, Data, and Wireless issues that may arise during the provisioning phase.

Essential Responsibilities:

• (40%) Works closely with Facilities ensuring all data/voice orders and data cabling is ordered and installed to support the opening of all new branches. Utilizes vendor portals to track orders through completion. Collaborates with other groups to coordinate the test and turn up of the new data circuits.
• (20%) Maintains an accurate database of all Term ID’s used by all branches and operation center employees. Generates and submits the monthly GEN Memo for all new branches, remote atm’s as well as all atm de-installs. Coordinates with a variety of internal departments ensuring the GEN Memo is processed in a timely manner.
• (10%) Update technical and procedural documentation.
• (10%) Coordinate and support any port orders.
• (10%) Coordinates the support of ATM renames, de-installs and moves.
• (10%) Engage in available learning resources to enhance skillset.

Required Education & Experience (Knowledge, Skills, & Abilities):

• High School Diploma or GED.
• 2+ years’ experience in Telecommunications with SIP Trunk/VoIP field.
• Project management skills to assist in open projects with management and the ability to manage large projects and provide clear communication to management and users.
• Strong knowledge of LEC/CLEC & IXC connectivity and infrastructure.
• Excellent with Microsoft Office applications.
• Analytical and problem-solving skills.
• Written and verbal communication skills.
• Teamwork and leadership.
• Customer service.

Preferred Education & Experience (Knowledge, Skills, & Abilities):

• Bachelor’s in Computer Science, Management Information Systems, Business, or related field.
• 2-5 years’ experience in Telecommunications industry with SIP Trunk/VoIP field experience.
• Familiarity with ITIL or similar IT service management frameworks.
• Project management.
• Certifications desired: ITIL

Job Environment & Physical Requirements:

• This position is Hybrid with 1 day in office required per month or as requested by management.
• Provide access for Telco related dispatches to all Operation Centers.

SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.

Disclaimer

State Employees’ Credit Union reserves the right to fill this role at a higher/lower level based on business need.