Part Time - Branch

Dormont Manufacturing Co; Missouri; On-site; USD 27,000 - 38,000; Full time

Job summary

State Employees’ Credit Union is seeking a member services specialist to greet members, open and manage accounts, and educate clients on available services. You will balance cash drawers, operate drive-thru when needed, and maintain various reports with accuracy.

The role requires strong communication, math skills, and the ability to work well under pressure, plus commitment to ongoing training and professional development.

Qualifications

• Greet members with patience, enthusiasm, and professionalism.
• Strong math and cash handling accuracy.
• Excellent communication and organizational skills for daily tasks.
• Customer-service oriented and able to work under pressure.
• Willingness to engage in training and ongoing professional development.

Responsibilities

• Greet members and respond to their needs or direct them to the right source.
• Open new memberships and establish accounts; process changes as needed.
• Educate members on services and make recommendations based on their needs.
• Record transactions into the Margo system and balance cash drawer.
• Balance vault, ATM, and coin sorter; operate drive-thru as needed.
• Prepare and verify cash delivery and shipments weekly.
• Assist with account problems and reconciliations; support tax preparation or lending as needed.

Skills

Communication skills

Mathematical ability

Organizational skills

Customer service oriented

Self-control and professionalism

Teamwork

Fluent English

Basic computer skills

Tools

Basic computer skills

Job description

If you are motivated and believe in the credit union philosophy of “People Helping People,” join our team!

DIMENSIONS:

This person greets members and responds to their needs or directs them to the appropriate person, department or source. Dispenses information about various types of accounts and other Credit Union services. Members compose a cross section of our community and require people oriented employees with patience, enthusiasm, professionalism, confidentiality, maturity, and good communication skills.

DUTIES:

Handle establishment of new membership, open all accounts, and

process changes in accounts.

Educate members on available services and make recommendations based

on their needs.

Key all required transactions into the Margo system and balance cash drawer

with accuracy.

Balance the vault, ATM, TCD and coin sorter.

Operate drive-thru window as needed.

Keep daily and monthly records of the following reports: vault control,

returned checks, Visa gift cards, theme park tickets, forgeries, and coin

sorter.

Prepare, order, and verify cash delivery and shipment once a week.

Assist members with account problems, checking reconciliations, or

errors in transactions.

Grant subsequent advances on existing credit cards, open lines and home

equity lines of credit - consult with an approving officer prior to advance.

Answer phone, file paperwork, scan documents into Image System, and

perform other clerical duties as needed.

May begin training in other areas of branch operations such as insurance

services, lending, tax preparation, etc as needed.

Other duties as assigned.

REQUIREMENTS:

Should possess a high level of self-control, self-confidence, good basic mathematical skills, good organizational and communication skills, positive attitude, and neat appearance.

Fast-paced environment – must be able to use sound judgment when making decisions and work well under pressure.

Must be willing to engage in ongoing training and professional development.

Basic Modules as well as 10 Advanced Modules must be completed at this level; both are required prior to being eligible for promotion to FSR I.

Other training, modules and education as required by management.

Should have basic computer skills.

Regular attendance is mandatory.

Must be able to speak English fluently.

Must be able to cooperate and collaborate with co-workers.

Must be cordial in all interactions with members and co-workers.

Must adhere to the work schedule and attendance policy established by manager.

JOB ENVIRONMENT:

Office setting with physical proximity to other employees.

Some background noise from other employees, copy machine, and telephone.

PHYSICAL DEMANDS:

Uses hands and fingers to count money to complete member transactions.

Uses fingers to press keys on computer keyboard or calculator to enter and retrieve data

Uses hands and fingers to lift telephone receiver to answer incoming calls and transfer such calls to appropriate destination.

Stands 20%, sits 70%, and walks 10% of the time.

Must be able to lift 10-15 lbs occasionally, when servicing ATMs and TCD cash cartridges.

Reaches into machine, using hands and fingers to clean ATM and coin sorter using small brush or cloth.

May climb stairs when branch is located on multiple levels.

Visual acuity is essential when servicing ATM and completing forms.

Must be able to communicate clearly and listen well.

Must be able to comprehend and carry out verbal and written instructions.

SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.

Disclaimer

State Employees’ Credit Union reserves the right to fill this role at a higher/lower level based on business need.