Telecommunications Provisioning Analyst II

State Employees' Credit Union; United States; Hybrid; USD 65,000 - 90,000; Full time

Job summary

State Employees' Credit Union seeks a Telecommunications Specialist to support data/voice services across the SECU enterprise. The role includes coordinating data cabling for new branches and managing orders via vendor portals.

Candidates should have 2+ years in Telecommunications (SIP Trunk/VoIP) and strong project management skills. A Bachelor’s in CS/MIS/Business is preferred, ITIL familiarity is a plus.

Qualifications

• 2+ years’ experience in Telecommunications with SIP Trunk/VoIP field.
• Bachelor’s in Computer Science, MIS, Business, or related field preferred.

Responsibilities

• 40%: Coordinate data/voice orders and data cabling for new branches; track orders via vendor portals; test and turn up data circuits.
• 20%: Maintain database of all Term IDs used by branches/operation center; generate monthly GEN Memo for new branches and ATM de-installs; coordinate with internal departments for timely processing.
• 10%: Update technical and procedural documentation.
• 10%: Coordinate and support port orders.
• 10%: Coordinate support of ATM renames, de-installs and moves.
• 10%: Engage in available learning resources to enhance skillset.

Skills

Telecommunications

SIP Trunk/VoIP

Project management

Communication

Customer service

Team leadership

Microsoft Office

Education

Bachelor’s in Computer Science / MIS / Business

High School Diploma or GED

Tools

ITIL knowledge

Job description

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team! Position Overview: This position will be responsible for delivering quality service with ordering, and provisioning of data and voice services across the SECU enterprise environment to all users.

Essential Responsibilities

• (40%) Works closely with Facilities ensuring all data/voice orders and data cabling is ordered and installed to support the opening of all new branches. Utilizes vendor portals to track orders through completion. Collaborates with other groups to coordinate the test and turn up of the new data circuits.
• (20%) Maintains an accurate database of all Term ID’s used by all branches and operation center employees. Generates and submits the monthly GEN Memo for all new branches, remote atm’s as well as all atm de-installs. Coordinates with a variety of internal departments ensuring the GEN Memo is processed in a timely manner.
• (10%) Update technical and procedural documentation.
• (10%) Coordinate and support any port orders.
• (10%) Coordinates the support of ATM renames, de-installs and moves.
• (10%) Engage in available learning resources to enhance skillset.

Required Education & Experience (Knowledge, Skills, & Abilities)

• High School Diploma or GED.
• 2+ years’ experience in Telecommunications with SIP Trunk/VoIP field.
• Project management skills to assist in open projects with management and the ability to manage large projects and provide clear communication to management and users.
• Strong knowledge of LEC/CLEC & IXC connectivity and infrastructure.
• Excellent with Microsoft Office applications.
• Analytical and problem-solving skills.
• Written and verbal communication skills.
• Teamwork and leadership.
• Customer service.

Preferred Education & Experience (Knowledge, Skills, & Abilities)

• Bachelor’s in Computer Science, Management Information Systems, Business, or related field.
• 2-5 years’ experience in Telecommunications industry with SIP Trunk/VoIP field experience.
• Familiarity with ITIL or similar IT service management frameworks.
• Project management.

Certifications desired: ITIL.

Job Environment & Physical Requirements

• This position is Hybrid with 1 day in office required per month or as requested by management.
• Provide access for Telco related dispatches to all Operation Centers.

SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status or other classification protected by law.

Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.

State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a "Do the Right Thing" mission and a goal of helping people in our community.

SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.