Part Time - MSS

SECU; Six Forks (NC); On-site; USD 35,000 - 50,000; Full time

Job summary

SECU is seeking a motivated individual to provide financial services to its members in Six Forks, North Carolina. This role involves handling new memberships, educating members on services, and ensuring excellent customer service in a busy office environment.

The ideal candidate will possess good communication and organizational skills, a positive attitude, and will be able to work efficiently under pressure. SECU champions ongoing training and professional development.

Qualifications

• Must speak English fluently.
• Willing to engage in ongoing training and professional development.
• Ability to work well under pressure.

Responsibilities

• Provide financial services to members.
• Assist members with account issues and inquiries.
• Educate members about available services.

Skills

Good communication skills

Good organizational skills

Mathematical skills

Self-control

Self-confidence

Job description

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!

Purpose

Provide financial service to our membership. Dispense information about various types of accounts and other Credit Union services. Handle establishment of new membership, open all accounts, and process changes. Handle deposits, withdrawals, issue money orders and enter transactions into a teller terminal.

Dimensions

This person greets members and responds to their needs or directs them to the appropriate person, department, or source. Dispenses information about various types of accounts and other Credit Union services. Members compose a cross section of our community and require people‑oriented employees with patience, enthusiasm, professionalism, confidentiality, maturity, and good communication skills.

Duties

• Handle establishment of new membership, open all accounts, and process changes in accounts.
• Educate members on available services and make recommendations based on their needs.
• Assist members with account problems, checking reconciliations, or errors in transactions.
• Grant subsequent advances on existing credit cards, open lines, and home equity lines of credit – consult with an approving officer prior to advance.
• Answer phone, file paperwork, scan documents into Image System, and perform other clerical duties as needed.
• May begin training in other areas of branch operations.
• Other duties as assigned.

Requirements

• High level of self-control, self‑confidence, good basic mathematical skills, good organizational and communication skills, positive attitude, and neat appearance.
• Fast‑paced environment – must be able to use sound judgment when making decisions and work well under pressure.
• Willing to engage in ongoing training and professional development.
• Basic computer skills.
• Regular attendance is mandatory.
• Speak English fluently.
• Cooperate and collaborate with co‑workers.
• Cordial in all interactions with members and co‑workers.
• Adhere to the work schedule and attendance policy established by manager.

Job Environment

Office setting with physical proximity to other employees, some background noise from other employees, copy machine, and telephone.

Physical Demands

• Uses fingers to press keys on computer keyboard or calculator to enter and retrieve data.
• Uses hands and fingers to lift telephone receiver to answer incoming calls and transfer such calls to appropriate destination.
• May climb stairs when branch is located on multiple levels.
• Visual acuity is essential when servicing ATM and completing forms.
• Must be able to communicate clearly and listen well.
• Must be able to comprehend and carry out verbal and written instructions.

SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.