Telecommunications Project Manager / Coordinator

Optus Inc; Arkansas; Remote; USD 60,000 - 80,000; Full time

Job summary

Optus Inc is seeking a results-driven Project Manager to oversee project rollouts, ensuring customer satisfaction and timely delivery of services. The ideal candidate will possess strong organizational skills, a degree in project management, and experience in IT service delivery. Join our team to pioneer advancements in IT services and elevate business operations nationwide.

Benefits

401(k)

401(k) matching

AD&D insurance

Dental insurance

Disability insurance

Employee assistance program

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Professional development assistance

Referral program

Tuition reimbursement

Vision insurance

Qualifications

• 3–5 years of experience in project coordination or management.
• Strong understanding of cabling, racks, infrastructure, network installation.
• Ability to multi-task and manage externally developed deadlines.

Responsibilities

• Assist in the development and review of project SOWs.
• Manage project scope and ensure customer satisfaction.
• Conduct calls with customers and vendors to update project progress.

Skills

Attention to detail

Organizational skills

Customer service skills

Education

Bachelor's degree (BA/BS) or equivalent experience

Project Management certification (CAPM, PMP, or equivalent)

Tools

Microsoft Office (Word, Excel, PowerPoint, Visio, Project, Outlook)

Job description

Who We Are:
We’re not just another IT services firm—we're architects of business transformation. Our cutting-edge solutions and customer-first approach are revolutionizing how businesses connect, communicate, and create value in the digital landscape. As a national leader in IT service delivery, we're seeking sharp, results-driven professionals to join our team and push the boundaries of what's possible.

At Optus, we've cultivated an environment where innovation thrives, collaboration is second nature, and openness drives progress. Our team leverages their expertise and commitment to CX to streamline multi-site enterprise operations, ensuring seamless functionality and instilling confidence in our clients nationwide. By joining us, you'll be part of a dynamic force that's setting new standards in IT service excellence.

Summary:
The Project Manager works with the Optus sales team, customers, technical experts and subcontractors to facilitate project rollouts and installations from start to finish. This includes reviewing SOWs, creating and maintaining project plans and schedules, scheduling technicians, documenting progress, ensuring all deliverables have been met and ensuring customer satisfaction.

This can be a remote position if you do not live within daily driving distance of our office in Jonesboro, AR.

Responsibilities:

• Assist in the development and review of project SOWs
• Develop project plans and schedules necessary for the successful completion of projects and rollouts
• Negotiate, schedule and coordinate project resources as needed, leveraging Optus resources whenever possible
• Place and\or coordinate equipment and material orders and shipments needed for projects
• Manage project scope, create change orders when needed and gain customer approvals prior to authorizing additional work
• Conduct conference calls with customers and vendors to update project progress and status
• Able to estimate costs and take necessary action to keep projects on schedule and on budget
• Gather all project documentation, deliverables and project costs to ensure proper costing and customer invoicing to complete a project
• Assist with the development of internal process documentation and external customer documentation
• Continually look for opportunities to improve the pre or post project\installation processes
• Handles complex and long term projects
• Work is managed at project milestones
• Model appropriate behavior in regards to Optus' Core Values and Code of Ethics policies and supports Optus' team approach to quality to drive Optus forward
• Other duties or tasks as assigned by management

Requirements:

• Bachelor's degree (BA/BS) or equivalent experience
• 3–5 years of experience in project coordination or project management, with a strong understanding of projects involving cabling, racks, infrastructure, and network equipment installation
• Project Management certification (CAPM, PMP, or equivalent) or equivalent experience
• Experience utilizing Microsoft Office products including Word, Excel, PowerPoint, Visio, Project and Outlook
• Attention to detail and great organizational skills
• Must be a team player with a positive attitude and able to demonstrate excellent customer service skills
• This position requires the successful candidate to be able to multi-task, work within externally developed deadlines, and respond promptly and efficiently to change.

What We Offer:

• Pay range is between $24-$28/hr.
• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Optus is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by law.