Telecommunications Operator Registry

silvercross; New Lenox (IL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental and Vision plans

Life Insurance

401(k) plan with a match

Wellness program

Tuition Reimbursement

PTO and Sick time

Job summary

Silver Cross Hospital in New Lenox, IL, is seeking a Telecommunication Operator to answer and route calls in a fast-paced hospital setting, keeping on-call directories current and assisting with emergencies.

The role supports security, paging, and physician lookup across systems like Meditech/MOX, Outlook, and Cerner. Afternoon shifts with weekend/holiday availability are required, and training new staff is part of the job.

Responsibilities

• Answers incoming calls, greeting callers, providing information, and transferring calls.
• Maintains an organized Directory with updated information such as on-call schedules and updated numbers/addresses.
• Dispatches Building Services, Home Health after hours, and weekend incidents with proper documentation.
• Operates Meditech/MOX, Outlook, Cerner for e-mail and patient/physician lookup.
• Ensures compliance with HIPPS laws and regulations and escalating urgent calls as needed.
• Acts as backup for Security and trains new hires.

Tools

Meditech/MOX

Outlook

Cerner

Cisco switchboard

Rauland Nurse Call

Air Messenger Pro paging

Job description

Silver Cross Hospital is an extraordinary place to work. We're known for our culture of excellence and delivery of unrivaled experiences for our patients, their families, the communities we serve...and for each other. Come join us! It's the way you want to be treated.

Essential Duties and Responsibilities

• Answer incoming calls, greeting callers, providing information, and transferring calls.
• Assists callers in determining the proper department or person they want to be connected.
• Assists in calls where speed and accuracy are essential.
• Performs clerical duties such as typing, filling, documenting, and other miscellaneous duties.
• Maintains an organized Directory with updated information such as on-call schedules, updated and current telephone numbers/addresses, etc.
• Follows all HIPPS laws and regulations.
• Route emergency calls appropriately.
• Contacts security and maintenance staff members when necessary.
• Daily Census.
• Utilizes Meditech/MOX, Outlook, and Cerner for e-mail, patient/physician look up.
• Acts upon and follows policy and procedure for all emergency codes and disasters.
• Utilizes and Maintains Air Messenger Pro paging.
• Utilizes and maintains ComNet overhead paging and zone paging.
• Utilizes and maintains ARC Call System.
• Pages appropriate personnel audibly via paging through the Cisco switchboard system & CES.
• Pages physician and staff via Microsoft Outlook.
• Monitoring Fire (Siemens), generator, and security systems (Cure). Monitors alarms and contact proper personnel when needed.
• Utilizes and monitors Rauland - Nurse Call.
• Utilizes and monitors Security radio.
• Dispatching Building Services during meetings, after hours and on weekends. Operators are responsible for documenting the incident and dispatching the technician on call.
• Dispatching Home Health after hours and on the weekends. Operators are responsible for documenting the incident, managing the home health on call schedule, documenting patient information, and contacting the nurse on call.
• The Operators are a backup for Security and takes their calls when no one is available.
• Operators train new hires (operators) and the Security staff.
• Pro Operate TDD and Pacific Interpreters to process calls requiring special attention.
• Provides information on patient location and is familiar with call restrictions of each area.
• Ability to provide an appropriate initial response to irate callers and contact appropriate staff and elevate call.

Work Shift Details

Afternoons, Available to work all shifts, holidays, and weekends

Department

TELECOMMUNICATIONS

Benefits for You

At Silver Cross Hospital, we care about your health and well-being and that is why we work hard to provide quality and affordable benefit options for you and your eligible family members.

Silver Cross Hospital and Silver Cross Medical Groups offer a comprehensive benefit package available for Full-time and Part-time employees which includes:

• Medical, Dental and Vision plans
• Life Insurance
• Flexible Spending Account
• Other voluntary benefit plans
• PTO and Sick time
• 401(k) plan with a match
• Wellness program
• Tuition Reimbursement

Registry employees who meet eligibility may participate in our 401(k) Savings plan with a potential match. However, registry employees are ineligible for Health and Welfare benefits.

The expected pay for this position is listed below:

$17.00 - $17.00

The final pay rate offered may be more than the posted range based on several factors including but not limited to: licensure, certifications, work experience, education, knowledge, demonstrated abilities, internal equity, market data, and more.