Telephone Operator (SEIU), Per Diem, Variable Shift

Adventist Health; San Luis Obispo (CA); On-site; USD 34,000 - 37,000; Full time

Job summary

Adventist Health Sierra Vista in San Luis Obispo, CA is seeking a PBX Operator to join our communications team. This full-time role handles the hospital's telephone switchboard, paging systems, and related equipment, ensuring callers are connected quickly and courteously.

The position requires strong customer service skills, reliable work habits, and the ability to multitask in a fast-paced medical environment. It offers shift-lengths of 8 hours and opportunities for growth within the hospital.

Qualifications

• High School Education or GED is preferred.
• Associate's or technical degree preferred.
• Customer service call center experience preferred.

Responsibilities

• Answer incoming calls, route to destinations with courtesy and accuracy.
• Operate paging and alarm systems as needed.
• Monitor and document malfunctions and update on-call lists.
• Provide clerical support and assist with admitting patients.
• Mentor and train staff as assigned.
• Perform other job-related duties as needed.

Skills

Customer service

Communication skills

Multitasking

Education

High School Education/GED

Associate’s/Technical Degree

Tools

PBX system

Telephone equipment

Job description

Job Description

Nestled on the Central California Coast, Adventist Health Sierra Vista has been providing care to our community since 1959. Our 162-bed acute care facility includes a Level III Neonatal Intensive Care Unit and county designated trauma center. San Luis Obispo offers the excitement of a lively community while being a fifteen-minute drive from the serenity of Avila Beach, known for their natural hot springs, and Pismo Beach, known for their sand dunes and eucalyptus trees. Featuring a charming downtown, comfortable coastal weather, idyllic views, and an active lifestyle San Luis Obispo offers much to be had.

Job Summary

Operates telephone switchboard console, overhead paging system, two-way radio, alpha/numeric paging unit, and wall alarm panels. Answers calls in a courteous and timely manner, accurately connect callers to their requested destination, and provides appropriate information and assistance as needed. Performs light clerical functions. Occasionally trains new employees. This position is represented by SEIU.

Job Requirements

Education and Work Experience:

• High School Education/GED or equivalent: Preferred
• Associate’s/Technical Degree or equivalent combination of education/related experience: Preferred
• Customer service call center experience: Preferred

Essential Functions

• Answers incoming telephone calls and provides information when requested, utilizing excellent customer service skills and professional telephone etiquette at all times. Answers, evaluates, and directs all calls efficiently. Responds with patience and positive attitude to the caller's request. Provides answering service coverage for identified departments and in accordance with established procedures.
• Operates paging system in accordance with established procedures. Acts as a dispatcher between hospital personnel and security when the security office is closed. Handles emergency calls in accordance with established procedures.
• Monitors calls to ensure they have been properly followed through. Monitor all alarm panels, telephones, two-way radio, and fax located in the department. Document any malfunctions and/or alarm activations and notify designated personnel/departments as required. Verifies and updates on-call lists.
• Assists with admitting patients as needed. Ensures patient information is maintained, current and correct. Sorts and distributes mail as needed.
• Orients, instructs, mentors and develops personnel on job duties, assignments, opportunities, and activities of the department as it relates to their position and their relationship with other departments/staff as needed.
• Performs other job-related duties as assigned.

Organizational Requirements

Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply.

Adventist Health participates in E-Verify. Visit https://adventisthealth.org/careers/everify/ for more information about E-Verify. By choosing to apply, you acknowledge that you have accessed and read the E-Verify Participation and Right to Work notices and understand the contents therein.

JOB INFO

Job Identification : 68726

Job Category : Associate

Posting Date : 2026-08-12T20:22:23+00:00

Job Schedule : Full time

Locations :

San Luis Obispo, CA, United States

Assignment Category : Per Diem

Pay Range : The estimated base pay for this position is $25.00 to $27.04. Additional individual compensation may be available for this role through differentials, extra shift incentives, bonuses, etc. Base pay is only a portion of the total rewards package, and a comprehensive benefits program is available for qualifying positions. Please contact our Talent Acquisition team for more information.

Hiring Department : PBX

Shift Length : 8 Hours