Telecommunications Operator, PBX Services, PT, VARIES

Baptist Health; Miami (FL); On-site; USD 22,000 - 26,000; Full time

Job summary

Baptist Health, Florida's largest not-for-profit healthcare system, seeks a dedicated telephone switchboard operator. You will manage multi-line calls across hospital operations, monitor alarms, and provide patient information with a focus on compassionate service in a fast-paced clinical environment.

Ideal candidates have at least 1 year of customer service, strong communication, and basic computer skills.

Qualifications

• High School diploma or GED (or equivalent).
• At least 1 year of customer service experience.
• Good written and verbal communication.

Responsibilities

• Operates a multi-position telephone switchboard to relay calls.
• Performs hospital telecommunications and clerical duties as needed.
• Monitors alarms, performs code paging, and provides patient information.
• Consistently delivers exceptional service to callers.

Skills

Customer service

Written/verbal communication

Basic computer skills

Education

High School Diploma

GED

Associate of Arts (desired)

Job description

Baptist Health is the region's largest not-for-profit healthcare organization, with 12 hospitals, over 29,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 26 years, we've been named one of Fortune's 100 Best Companies to Work For, and in the 2025-2026 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 63 high-performing honors.

What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients' shoes ourselves and that shared experience fuels our commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact – because when it comes to caring for people, we're all in.

At Baptist Health, we're committed to supporting our employees at every stage of their journey, both personally and professionally. Our approach is rooted in a "grow our own" philosophy, designed to help our team members build meaningful, long-term careers with us, supported by benefits that make a real difference, including:

Benefits

• Career growth and development opportunities, with clear pathways and ongoing support
• Comprehensive health and wellness resources that go beyond traditional benefits
• A wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs
• Tuition reimbursement to support continued learning and advancement
• And so much more

Together, these benefits and others reflect our commitment to caring for our people, so they can build fulfilling careers with us while making a meaningful impact every day.

Description

Operates multiple-position telephone switchboard to relay incoming, outgoing, and interoffice calls. Performs miscellaneous hospital Telecommunications and clerical duties as needed. Monitors all hospital alarms, performs code paging, and provides patient information. Consistently delivers exceptional service to all callers. Estimated pay range for this position is $16.00 - $18.94 / hour depending on experience.

Qualifications

Degrees:

• High School,Cert,GED,Trn,Exper.

Additional Qualifications

• Must have a minimum of one year customer service experience and basic computer knowledge.
• Associate of Arts desired.
• Good command of written and verbal communication.
• Ability to work well under pressure.

Minimum Required Experience: 1 Year

EOE, including disability/vets