Telecommunications Mechanic II (ISP)

A & T Systems, Inc.; Monterey (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

A telecommunications solutions provider is seeking a Telecommunications Mechanic I to maintain and troubleshoot telecommunications equipment at the Presidio of Monterey. The role requires strong knowledge of VoIP technology, Cisco Unified Call Manager, and a proven ability to resolve technical issues. Ideal candidates should possess strong communication skills and be able to work effectively under pressure. This position involves emergency support and compliance with Service Level Agreements, ensuring the latest telecommunications standards are met.

Qualifications

• Minimum of two years of verifiable experience with VoIP technology.
• Working knowledge of Cisco Unified Call Manager (CUCM) Version 14 or above.
• Proficiency with Unity Connection Voicemail Systems.
• Experience in maintaining and operating DCO equipment, power rectifiers, and fiber optic multiplexers.
• Ability to troubleshoot and resolve telecommunications issues promptly.

Responsibilities

• Maintain, install, and remove telecommunications equipment.
• Complete service orders including telephone programming and service updates.
• Provide 911/E911 support in coordination with local emergency services.
• Ensure compliance with all Service Level Agreements (SLAs).
• Provide accurate and timely reports on telecommunications operations.

Skills

Problem-solving and analytical skills

Excellent communication

Customer service abilities

Ability to work under pressure

Tools

Cisco Unified Call Manager (CUCM)

Unity Connection Voicemail Systems

Job description

Description

The Telecommunications Mechanic I (ISP) is responsible for maintaining, installing, removing, and troubleshooting telecommunications equipment, service lines, and LAN services at the Presidio of Monterey. The candidate will perform various technical tasks in accordance with the Performance Work Statement (PWS) requirements.

Essential Duties and Responsibilities:

• Installation and Maintenance:
  
  • Maintain, install, and remove all instruments, service lines, and LAN service.
  • Complete installation, removal, or moves, including connectors, terminators, and removal of unused cables (copper, coaxial, and fiber optic).
  • Perform Dial Central Office (DCO) administration tasks including moves, adds, and changes using Cisco Unified Call Manager (CUCM) and Unity Connection Voicemail Systems.
• Service Orders and Troubleshooting:
  
  • Complete service orders including telephone programming, service updates, and service extensions.
  • Address trouble tickets within Army Enterprise Service Management Platform (AESMP) timelines.
  • Perform local touch labor for troubleshooting, repairing, and changing cable pairs.
• Emergency Support:
  
  • Provide 911/E911 support in coordination with the local Directorate of Emergency Services.
  • Initiate repairs within one (1) hour for Priority 1 issues and within two (2) hours for Priority 2 issues.
  • Respond promptly to emergency work requests caused by outages, natural disasters, or unforeseen incidents.
• Compliance and Reporting:
  
  • Provide accurate and timely reports, including Workload Analysis Reports (WARs) and monthly telephone usage reports.
  • Ensure compliance with all Service Level Agreements (SLAs) and Memoranda of Agreement (MOAs).
  • Maintain up-to-date records of cabling activities and update NEC asset records.

Qualifications:

• Minimum of two (2) years of verifiable experience with VoIP technology.
• Working knowledge of Cisco Unified Call Manager (CUCM) Version 14 or above.
• Proficiency with Unity Connection Voicemail Systems.
• Experience in maintaining and operating DCO equipment, power rectifiers, battery backup systems, multiplexers, and fiber optic multiplexers.
• Ability to troubleshoot and resolve telecommunications issues promptly.

Skills and Abilities:

• Strong problem-solving and analytical skills.
• Excellent communication and customer service abilities.
• Ability to work effectively under pressure and meet deadlines.
• Familiarity with Army telecommunications systems and AESMP ticketing processes preferred.

Certifications:

• Relevant industry certifications in telecommunications and VoIP systems preferred.

Physical Requirements:

• Ability to lift and carry telecommunications equipment up to 50 lbs.
• Ability to work in confined spaces, climb ladders, and perform tasks in various environments.