Telecom Systems Technician II - VoIP, LAN & Fiber

A & T Systems, Inc.; Monterey (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

A telecommunications solutions provider is seeking a Telecommunications Mechanic I to maintain and troubleshoot telecommunications equipment at the Presidio of Monterey. The role requires strong knowledge of VoIP technology, Cisco Unified Call Manager, and a proven ability to resolve technical issues. Ideal candidates should possess strong communication skills and be able to work effectively under pressure. This position involves emergency support and compliance with Service Level Agreements, ensuring the latest telecommunications standards are met.

Qualifications

• Minimum of two years of verifiable experience with VoIP technology.
• Working knowledge of Cisco Unified Call Manager (CUCM) Version 14 or above.
• Proficiency with Unity Connection Voicemail Systems.
• Experience in maintaining and operating DCO equipment, power rectifiers, and fiber optic multiplexers.
• Ability to troubleshoot and resolve telecommunications issues promptly.

Responsibilities

• Maintain, install, and remove telecommunications equipment.
• Complete service orders including telephone programming and service updates.
• Provide 911/E911 support in coordination with local emergency services.
• Ensure compliance with all Service Level Agreements (SLAs).
• Provide accurate and timely reports on telecommunications operations.

Skills

Problem-solving and analytical skills

Excellent communication

Customer service abilities

Ability to work under pressure

Tools

Cisco Unified Call Manager (CUCM)

Unity Connection Voicemail Systems

Job description

A telecommunications solutions provider is seeking a Telecommunications Mechanic I to maintain and troubleshoot telecommunications equipment at the Presidio of Monterey. The role requires strong knowledge of VoIP technology, Cisco Unified Call Manager, and a proven ability to resolve technical issues. Ideal candidates should possess strong communication skills and be able to work effectively under pressure. This position involves emergency support and compliance with Service Level Agreements, ensuring the latest telecommunications standards are met.