Telecommunications Manager

National Park Service; San Francisco (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

The National Park Service in San Francisco manages a 24/7 communications center within the Dispatch Operations Center of the United States Park Police. You will lead daily operations, supervise dispatch staff, and contribute to strategic public safety initiatives.

The role emphasizes budgeting, establishing performance standards, and ensuring reliable 911 and PSAP support across the area. Interaction with regional bodies is part of the duties.

Qualifications

• Experience in supervising public safety dispatch staff and operations.
• Ability to develop and manage annual division budgets.
• Strong leadership and performance management skills.

Responsibilities

• Oversee daily operations of a communications center.
• Direct supervision of dispatch supervisors and dispatchers.
• Prepare the annual division budget and set performance standards.
• Review work and take corrective actions as needed.
• Engage with regional and national public safety communication initiatives.
• Recruitment and hiring of subordinate positions.

Skills

Public safety dispatch

Staff supervision

Operations management

Budget planning

Job description

Open: September 9, 2026 — Closes: September 22, 2026

Summary

This position acts as manager of the communications center which is located in the San Francisco Field Office Dispatch Operations Center of the United States Park Police. The Dispatch Operations Center operates 24-hours a day/ 7 days a week and serves as a Public Safety Answering Point (PSAP) and 911 Emergency Call Center. Incumbent is responsible for efficient management of the communications center. This announcement will have an applicant limit of 150 applicants.

Major Duties

• Managing, coordinating, and administrating operations of a communications center
• Direct supervision of public safety dispatch supervisors and public safety dispatchers
• Preparing the annual division budget
• Establishing performance standards
• Reviewing work performed and taking necessary corrective actions.
• Participates in regional and national public safety communication organizations and initiatives
• Recruitment and hiring of subordinate positions (Dispatch Supervisor and Dispatcher)