Public Safety Dispatcher

US National Park Service; Washington (District of Columbia); On-site; USD 55,000 - 75,000; Full time

Job summary

The United States Park Service seeks a dispatcher for the United States Park Police Services Division, Technical Services Branch. The role ensures effective telecommunications to the Force, other law enforcement and public safety agencies, operational personnel and the public, handling 911 and non-emergency calls 24 hours a day, seven days a week.

Designation as Essential requires readiness to report for severe weather or emergencies and to work evenings, weekends, holidays, overtime and shift

Qualifications

• Customer service in a high-pace environment with quick decisions.
• Operate multi-line telephones, computers or radio equipment and input information.
• Input information from callers into computer systems.

Skills

Customer service

Operate multi-line telephones

Data entry

Tools

NCIC

NLETS

CAD

Job description

This position is part of the United States Park Police Services Division, Technical Services Branch.

This position ensures effective telecommunications to the Force, other law enforcement and public safety agencies, operational personnel and the public. The incumbent will be responsible for answering 911 - Emergency and Non Emergency calls for service and providing Law Enforcement communications services which operate 24-hours a day, seven days a week.

Requirements Continued...

• This position has been designated "Essential". In the event of severe weather conditions or other such emergency type situations the incumbent is required to report to work or remain at work as scheduled to support mission operations. You may be required to work evenings, weekends, holidays, overtime and shift work.
• Within 12 months of employment, you must be able to obtain and maintain required dispatching and emergency management certifications determined by locality selected. This may include National Criminal Information Network (NCIC), National Law Enforcements Communications System (NLETS), and State criminal information networks (i.e., ACCESS, TLETS, VCIN, etc.) , and/or Emergency Medical Dispatching (EMD).
• You may be required to work on-call, evenings, weekends, holidays, overtime and shift work.
• Must be able to obtain and maintain a Secret clearance.
• You will be required to submit to a drug test and receive a negative drug test result prior to appointment. In addition, this position is subject to random testing for illegal drug use.
• Promotion to the full performance level is neither guaranteed nor implied and will be based solely on your ability to satisfactorily perform the work of the position, existing work at the higher grade level, and recommendation by the position's supervisor.
• A selectee receiving a first appointment to the Federal Government (Civil Service) is entitled only to the lowest step of the grade for which selected. The display of a salary range on this vacancy shall not be construed as granting an entitlement to a higher rate of pay.

All qualifications must be met by the closing date of this announcement-01/20/2027-unless otherwise stated in this vacancy announcement.

Credit will be given for all appropriate qualifying experience. To receive credit for experience, your 2 page resume MUST clearly indicate the nature of the duties and responsibilities for each position, starting and ending dates of employment (month/year), and the resume must reflect total number of hours worked (i.e., work 40+ hours a week, rather than indicating full-time or part-time, hours must be included). If part-time, the hours must be annotated to be able to pro-rate the amount of qualified specialized experience.

All qualification requirements must be met by the closing date of this announcement unless otherwise stated in this vacancy announcement.

SPECIALIZED EXPERIENCE REQUIREMENTS:

For the GS-06 level:

EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-05 grade level in the Federal service (obtained in either the public or private sectors). This experience must include all of the following: Customer service based experience in a high-pace environment where the ability to make quick decisions is key; Operate multi-line telephones, computers or radio equipment to provide information; AND Collect information from callers and input into computer system.

For the GS-07 level: EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-06 grade level in the Federal service (obtained in either the public or private sectors). This experience must include all of the following: Customer service-based experience in a high-pace environment where the ability to make quick decisions is key; Operate multi-line telephones, computers or radio equipment while inputting information collected from callers into computer systems; Operate public safety dispatch systems such as NCIC, NLETS, CLETS, or Computer-aided Dispatch (CAD) with limited supervision; AND Operate computer-based equipment to include, but not limited to alarm monitoring systems, records management systems, computer aided dispatch systems, message notification systems, and report writing systems.

For the GS-08 level: EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-07 grade level in the Federal service (obtained in either the public or private sectors). This experience must include all of the following: Perform public safety dispatching (law enforcement. emergency medical, search and rescue, and fire) using personal computers and software programs to input data collected from callers; Independently operate public safety dispatch systems as: NCIC, NLETS, CLETS, or Computer‑aided Dispatch (CAD); Operate computer-based equipment to include, but not limited to alarm monitoring systems, records management systems, computer aided dispatch systems, message notification systems, and report writing systems; and, Obtain information from incoming callers to disseminate during emergency situations.

Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.