Public Safety Dispatcher

National Park Service; Washington (District of Columbia); On-site; USD 56,000 - 82,000; Full time

Job summary

The National Park Service seeks a dedicated dispatcher to support the United States Park Police Services Division, Technical Services Branch. The role ensures reliable 24/7 communications, answers emergency and non-emergency calls, and provides critical law enforcement communications support to officers and the public.

Responsibilities include operating dispatch systems, coordinating EMS/air support when needed, querying criminal databases, and ensuring rapid, accurate response to incidents

Qualifications

• Experience in public safety communications or 911 dispatch.
• Familiar with NCIC/NLETS and national/state databases.
• Ability to operate complex dispatch systems and alarms.

Responsibilities

• Answer 911 and non-emergency calls for service.
• Coordinate dispatch for police, EMS, and helicopters.
• Monitor alarms and analyze security events.
• Assist law enforcement with investigations and data checks.

Skills

Emergency dispatch

Public safety comms

NCIC/NLETS knowledge

System troubleshooting

Alarm system monitoring

Job description

Open: August 24, 2026 — Closes: January 20, 2027

Summary

This position is part of the United States Park Police Services Division, Technical Services Branch. This position ensures effective telecommunications to the Force, other law enforcement and public safety agencies, operational personnel and the public. The incumbent will be responsible for answering 911 - Emergency and Non Emergency calls for service and providing Law Enforcement communications services which operate 24-hours a day, seven days a week.

Major Duties

• Serves as a dispatcher for the US Park Police, applying in-depth knowledge of dispatch operating systems, databases, and equipment, as well as knowledge of dispatch policies and past practices to isolate and solve unusual and difficult technical problems.
• Performs dispatch and call taking services for a wide variety of complex public safety related incidents and operations.
• Coordinates rescue, ambulance, and helicopter operations, etc., of various agencies.
• Receives and evaluates emergency calls for service.
• Provides dispatch support to law enforcement activities.
• Queries & relays wants, warrants, driver and vehicle status, Be on the Lookout (BOLO), and Attempt to Locate (ATL) information for law enforcement contacts and investigations.
• Serves as a certified operator of National Criminal Information Network (NCIC), National Law Enforcement Communications System (NLETS), and state criminal information networks (i.e., ACCESS, TLETS, VCIN, etc).
• Accesses, analyzes, and utilizes information from a variety of national, state, and local databases, Monitors a variety of alarm systems including intrusion, fire, robbery, panic, and maintenance related systems.
• Analyzes alarms.
• Ensures appropriate response.
• Reports on alarm systems troubles.
• Assists law enforcement officers with investigations.
• Duties will be developmental in nature when filled below the full performance level.

GS-6 range: $51,957 to $67,843 per year GS-7 range: $57,736 to $75,059 per year GS-8 range: $63,940 to $83,119 per year Promotion to the full performance level is neither guaranteed nor implied and will be based solely on your ability to satisfactorily perform the work of the position, existing work at the higher grade level, and recommendation by the position's supervisor.