Telecommunications Field Technician

Jimmy Jazz; Pella (IA); On-site; USD 77,479,000 - 84,615,000; Full time

Job summary

Jimmy Jazz is hiring a Field Technician to install, maintain and repair fiber-optic services for residential and business customers in the Pella area. You will handle in-home installations, diagnose service issues, and perform splicing/testing on a 100% fiber network.

The role requires a high school diploma, a valid driver's license, and strong customer-service skills. Scheduling offers five 8-hour days or four 10-hour days, with an on-call rotation and an October 22, 2026 application deadline.

Qualifications

• High school diploma or equivalent required.
• Strong communication and customer service skills essential.
• Technical training or experience in telecommunications, basic electricity, low voltage, or fiber optics preferred.

Responsibilities

• Install, maintain, troubleshoot, and repair fiber-optic services for customers.
• Work in homes and businesses to install connections and equipment.
• Diagnose internet/phone issues and perform fiber splicing and testing.
• Participate in after-hours on-call rotation.

Skills

Customer service

Problem solving

Education

High school diploma

Tools

Fiber testing equipment

Job description

• Base Pay $27.02 - $29.53 / Hour
• Job Category Technician, Fiber, Telecommunications
• Employee Type Full Time / Non-Exempt

Description

This position installs, maintains, troubleshoots, and repairs fiber-optic services for Pella Fiber customers. The Field Technician works directly in homes and businesses to install fiber connections and equipment, diagnose and resolve internet and phone service issues, perform fiber splicing and testing, and assist with the construction and maintenance of Pella Fiber’s 100% fiber-optic network.

This is a hands-on position that combines technical problem-solving with customer service. The Field Technician works with a variety of technology and specialized equipment, performs work both indoors and outdoors, and participates in an after-hours on-call rotation.

A high school diploma or equivalent and valid driver’s license are required. Technical training or experience in telecommunications, basic electricity, low voltage, fiber optics, or a related field is preferred. Strong communication, customer service, and problem-solving skills are essential.

This position offers scheduling flexibility based on business needs, with the option to work either five 8-hour days or four 10-hour days. For a four-day schedule, the designated day off will be determined based on operational needs.

Applications will be accepted through October 22, 2026.