Senior Field Service Technician - Remote

Placements24; United States; A distancia; USD 18.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary with bonuses

Comprehensive remote work setup

Professional development opportunities

Flexible working hours

Paid time off and holidays

Descripción de la vacante

WhatJobs Direct is seeking a Senior Field Service Technician to install, maintain, and repair complex equipment remotely from anywhere in South Africa, supporting customers across industries to ensure peak performance and longevity of product lines.

You bring at least five years of field service experience, solid knowledge of electrical, mechanical, and software systems, and excellent remote communication. A valid driver’s license and willingness to travel locally are preferred.

Formación

• Minimum of 5 years in a technical field service or maintenance role.
• Proficient with electrical, mechanical, and software systems.
• Certified or degreed in a related field is advantageous.
• Ability to troubleshoot remotely and communicate clearly.

Responsabilidades

• Diagnose, troubleshoot, and repair equipment remotely.
• Perform installations, upgrades, and preventive maintenance at client sites.
• Provide remote technical support to end-users and junior technicians.
• Document activities in the CRM system.
• Coordinate with local teams for on-site visits when needed.
• Develop remote training sessions for customers.
• Stay updated on product updates and safety protocols.

Conocimientos

Strong communication

Remote troubleshooting

Time management

Self-motivation

Educación

Relevant technical degree or certifications

Herramientas

Diagnostic software

Remote support tools

Descripción del empleo

About the Role

Our client, WhatJobs Direct, is seeking a highly skilled and experienced Senior Field Service Technician to join their dynamic team. This is a fully remote position, offering the flexibility to work from anywhere within South Africa. The ideal candidate will possess a strong technical background in installation, maintenance, and repair of complex equipment, with a proven ability to troubleshoot and resolve issues independently. You will be instrumental in ensuring the optimal performance and longevity of our client's diverse product lines, providing crucial support to customers across various industries. This role demands a proactive approach, excellent problem-solving skills, and a commitment to delivering exceptional service standards from a remote setting. You will be a key player in maintaining our client's reputation for reliability and technical excellence.

Key Responsibilities

• Diagnose, troubleshoot, and repair a wide range of technical equipment and systems remotely.
• Perform installations, upgrades, and preventative maintenance on client sites, coordinating with local support where necessary.
• Provide remote technical support and guidance to end-users and junior technicians.
• Document all service activities, findings, and resolutions accurately in the company's CRM system.
• Conduct remote system checks and performance analysis to identify potential issues before they arise.
• Manage and maintain an inventory of spare parts and tools necessary for effective service delivery.
• Collaborate with engineering and product development teams to provide feedback on product performance and potential improvements.
• Ensure adherence to all safety protocols and company policies, even when working remotely.
• Develop and deliver remote training sessions for customers on product usage and basic maintenance.
• Stay updated on the latest technological advancements and product updates relevant to the service portfolio.

Requirements

• Minimum of 5 years of experience in a technical field service or maintenance role.
• A strong understanding of electrical, mechanical, and software systems.
• Proficiency in using diagnostic tools and software for remote troubleshooting.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly.
• Self-motivated and able to manage time effectively to meet deadlines in a remote environment.
• A valid driver's license and a reliable vehicle (for occasional on-site requirements, if any).
• Relevant technical certifications or a degree in a related field are highly advantageous.
• Proven ability to work independently and as part of a distributed team.
• Strong problem-solving and analytical abilities.
• Familiarity with (Specific relevant technology, e.g., industrial automation, networking hardware) is a plus.

Benefits

• Competitive salary package with performance-based bonuses.
• Comprehensive remote work infrastructure support.
• Opportunities for continuous professional development and training.
• Flexible working hours to accommodate a remote lifestyle.
• A collaborative and supportive remote team environment.
• Contribution towards home office setup.
• Access to cutting-edge technology and tools.
• Paid time off and company holidays.