Telecommunications Center Assistant - Tappahannock - PRN

VCU Health; Richmond (VA); On-site; USD 21,000 - 32,000; Full time

Job summary

VCU Health in Richmond, VA seeks a Telecommunications Center Assistant to establish and maintain strong patient and staff communications at the Medical Center.

You will answer calls, route lines, page physicians and employees, announce emergency codes, and report control panel issues while supporting fast-paced operations and compliant with laws and policies.

Qualifications

• One year of clerical work experience.
• Experience with word processing, spreadsheets, databases, and email.
• Preferred: call center experience.
• Preferred: familiarity with medical terminology.
• Education: high school diploma or equivalent.
• Some college scheduling system training preferred.

Responsibilities

• Answers incoming phone lines and routes calls appropriately.
• Pages physicians and other VCUHS employees.
• Announces all emergency codes and makes appropriate related telephone calls.
• Reports problems alerted by control panels such as fire, etc.

Skills

Clerical experience

Customer service

Phone etiquette

Education

High school diploma or equivalent

Some college scheduling system training

Tools

Word processing

Spreadsheets

Database

Email

Job description

The Telecommunications Center Assistant establishes and maintains good customer relations with the general public, potential clients, caregivers and fellow employees of the VCU Medical Center. This will include but is not limited to Patient Information, Physician Information, Clinic and Medical Center Information, Paging/Beeper Information and other related services. This position demonstrates compliance with all local, state and federal laws and regulations, including JCAHO standards and VCUHS policies and procedures.

Licensure, Certification, or Registration Requirements for Hire: N/A

Licensure, Certification, or Registration Requirements for continued employment: N/A

Experience REQUIRED:

• Minimum of one (1) year of clerical work experience
• Previous experience with a variety of software applications including work processing, spreadsheets, database, e-mail, etc.

Experience PREFERRED:

• Previous experience preferably in a very active Call Center environment
• Previous experience using medical terminology

Education/training REQUIRED:

• High school diploma or equivalent

Education/training PREFERRED:

• Completion of some college course work IDX or similar scheduling system training

Independent action(s) required:

• Answers incoming phone lines and routes calls appropriately.
• Pages physicians and other VCUHS employees.
• Announces all emergency codes and makes appropriate related telephone calls.
• Reports problems alerted by control panels such as fire, etc.

Supervisory responsibilities (if applicable): N/A

Additional position requirements:

• All assistants may be required to work some shift rotations or overtime to maintain staffing requirements and service levels.
• Assistants may be required to work every other weekend and scheduled holiday hours depending on work location and operational needs.

Age Specific groups served: All

Physical Requirements (includes use of assistance devices as appropriate):

• Physical: Lifting less than 20 lbs.

Activities: Prolonged standing, Repetitive motion

Other: Keyboarding

Mental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking

Emotional: Fast pace environment, Steady pace, Able to handle multiple priorities, Frequent and intense customer interactions, Noisy environment, Able to adapt to frequent change

Compensation Range

$15.30 - $22.95

Actual salary offers will be based on several key factors to include relevant work experience, credentials, and qualifications.

Rotating

EEO Employer/Disabled/Protected Veteran