Telecommunications Center Assistant - Tappahannock - PRN

Virginia Commonwealth University Health; Tappahannock (VA); On-site; USD 21,000 - 32,000; Full time

Job summary

Virginia Commonwealth University Health seeks a Telecommunications Center Assistant to establish and maintain courteous communication with patients, caregivers and staff. The role involves answering phone lines, paging physicians and other employees, and ensuring codes and system alerts are handled promptly.

Requires at least a high school diploma and clerical experience, with preferred familiarity in a busy call-center environment and IDX scheduling systems.

Qualifications

• Minimum of one year of clerical work experience.
• Experience with word processing, spreadsheets, databases and email.
• High school diploma or equivalent.
• IDX or similar scheduling system training (preferred).

Responsibilities

• Answers incoming phone lines and routes calls appropriately.
• Pages physicians and other VCUHS employees.
• Announces all emergency codes and makes related telephone calls.
• Reports problems alerted by control panels (e.g., fire).
• May work shift rotations or overtime to meet staffing and service levels.
• May be required to work every other weekend and scheduled holidays depending on location and needs.

Skills

Clerical experience

Call center experience

Medical terminology

Keyboarding

Education

High school diploma or equivalent

Some college coursework

IDX scheduling system training

Tools

Word processing

Spreadsheets

Database

Email

Job description

The Telecommunications Center Assistant establishes and maintains good customer relations with the general public, potential clients, caregivers and fellow employees of the VCU Medical Center. This will include but is not limited to Patient Information, Physician Information, Clinic and Medical Center Information, Paging/Beeper Information and other related services. This position demonstrates compliance with all local, state and federal laws and regulations, including JCAHO standards and VCUHS policies and procedures. Licensure, Certification, or Registration Requirements for Hire: N/A Licensure, Certification, or Registration Requirements for continued employment: N/A Experience REQUIRED: Minimum of one (1) year of clerical work experience Previous experience with a variety of software applications including work processing, spreadsheets, database, e-mail, etc. Experience PREFERRED: Previous experience preferably in a very active Call Center environment Previous experience using medical terminology Education/training REQUIRED: High school diploma or equivalent Education/training PREFERRED: Completion of some college course work IDX or similar scheduling system training Independent action(s) required: Answers incoming phone lines and routes calls appropriately. Pages physicians and other VCUHS employees. Announces all emergency codes and makes appropriate related telephone calls. Reports problems alerted by control panels such as fire, etc. Supervisory responsibilities (if applicable): N/A Additional position requirements: All assistants may be required to work some shift rotations or overtime to maintain staffing requirements and service levels. Assistants may be required to work every other weekend and scheduled holiday hours depending on work location and operational needs. Age Specific groups served: All Physical Requirements (includes use of assistance devices as appropriate): Physical: Lifting less than 20 lbs. Activities: Prolonged standing, Repetitive motion Other: Keyboarding Mental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking Emotional: Fast pace environment, Steady pace, Able to handle multiple priorities, Frequent and intense customer interactions, Noisy environment, Able to adapt to frequent change Compensation Range $15.30 - $22.95 Actual salary offers will be based on several key factors to include relevant work experience, credentials, and qualifications. Rotating EEO Employer/Disabled/Protected Veteran

Who We Are Inventing better care, day by day by discovery Sound outrageous? It absolutely is. Sound impossible? That’s never stopped us before. Sound like hard work, intense research, collaboration with experts around the world, sheer brainpower meets unrelenting willpower? That’s. Exactly. Right. We’ll do whatever it takes to offer the best in care and empower the best in quality of life. And it’s an approach that works — whether it’s a patient who undergoes a new, life-saving procedure or a clinical researcher who finds promise in a new cancer treatment, exciting new medicine is happening at VCU Health.

We have it all:

• One college and four health sciences schools
• An academic medical center
• A Level I trauma center
• One of only two NCI-designated cancer centers in Virginia
• The region’s only full-service children’s hospital
• More than 800 physicians in 200 specialties
• With a community health center, dedicated research teams, facilities and valued partners in every field

Our medical teams are top notch. And we’re not too shy to boast of internationally known physicians, some recognized as the best in the country, top-ranked local specialists and all-around all-stars at every level. From our very first years to our most recent advancements, we are driven to learn more, dig deeper, teach passionately and never rest in order to be a true leader in discovering what’s possible in health and recovery. We are a comprehensive system of care and a pioneer of health. Read VCU Health Year In Review for more about our accomplishments.