TELECOMMUNICATION OPERATOR

St. Bernards Healthcare; Jonesboro (AR); On-site; USD 19,000 - 25,000; Full time

Job summary

St. Bernards Healthcare is seeking a Telecommunications Operator to serve as the primary contact for hospital communications, handling high-volume calls, routing inquiries, and supporting on-call notifications across affiliated facilities.

The role requires strong computer and technology skills, familiarity with electronic medical records systems, and the ability to operate switchboard equipment in a fast-paced hospital environment.

Qualifications

• Preferred: High school diploma or GED.

Responsibilities

• The Telecommunications Operator serves as the primary point of contact for incoming and outgoing communications within the hospital and affiliated facilities.
• Manages high-volume telephone traffic, coordinates on-call personnel notifications, and provides timely and accurate information to internal and external customers.
• Performs switchboard and call center functions, including answering and routing calls, overhead paging, emergency notifications, and escalation per hospital standards.

Job description

High school diploma or GED preferred.

• JOB REQUIREMENTS
• Education
• Experience
  

At least three months experience in a call center, hospital switchboard, or customer service role preferred. Medical terminology preferred. Proficiency with computers and technology.

• Physical
• This is a safety sensitive position. Please see the St. Bernards Substance Abuse Policy for further information.
• Normal hospital environment. Close eye work. Hearing within normal range. Oral communication. Operates switchboard console, computer, adding machine, and microphone. Continuous sitting. Occasional walking and bending. Lifting, carrying, pushing/pulling up to 10 pounds. Ability to remain seated for prolonged periods while operating computer systems, switchboard equipment, and telecommunication devices. Frequent use of hands and fingers for typing, data entry, and handling communication equipment.

• JOB SUMMARY
• The Telecommunications Operator serves as the primary point of contact for incoming and outgoing communications within the hospital and affiliated facilities. This position supports daily operations by managing high-volume telephone traffic, coordinating on-call personnel notifications, and providing timely and accurate information to internal and external customers. Operators are responsible for switchboard and call center functions, including answering and routing calls, overhead paging, emergency notifications, and escalation processes according to hospital standards. The Operator must maintain strong computer and technology skills to navigate multiple software platforms, including electronic medical records, communication tools, and directory systems.