Telecom Technician

MemorialCare; Long Beach (CA); On-site; USD 47,000 - 54,000; Full time

Job summary

MemorialCare in Long Beach, CA is seeking a Telecom Technician to manage voice networks and telecom systems across patient, provider, and staff channels. You will coordinate moves, changes, and issue resolution while supporting the design and deployment of new voice services.

The role includes installation and maintenance of telephone and data equipment and guiding teammates on telecom apps. The technician will contribute to reliable communications within MemorialCare’s multi-site health system,

Qualifications

• 3+ years proven industry experience in a multi-site facility.
• Certifications in NEC 2400 IMX, IPX, 2000 Basic and IPK; Comdial is a plus.
• Formal training on voicemail systems (AVT Call Express or Active Voice and Televantage -ACD).

Responsibilities

• Oversee day-to-day operation of voice network and telecom systems.
• Coordinate moves, address changes, and telephone problem resolution with customers and vendors.
• Provide technical support for design and implementation of voice services.
• Install and repair telephone and data equipment.
• Maintain maintenance schedules for all equipment and justify needs for upgrades.
• Lead other technicians on telecom utilities and applications.
• Perform other duties as assigned.

Tools

NEC 2400 IMX

IPX

2000 Basic

IPK

Comdial

AVT Call Express

Active Voice

Televantage-ACD

Job description

Title: Telecom Technician

Location: Long Beach, CA

Department: Telecommunications

Status: Full-Time

Shift: Days (8hr)

Pay Range*: $34.24/hr - $39.28/hr

MemorialCare is a nonprofit integrated health system that includes four leading hospitals, award-winning medical groups – consisting of over 200 sites of care, and more than 2,000 physicians throughout Orange and Los Angeles Counties. We are committed to increasing access to patient-centric, affordable, and high-quality healthcare; your personal contributions are integral to MemorialCare's recognition as a market leader and innovator in value-based and other care models.

Across our family of medical centers, we support each one of our bright, talented employees in reaching the highest levels of professional development, contribution, collaboration, and accountability. Whatever your role and whatever expertise you bring, we are dedicated to helping you achieve your full potential in an environment of respect, innovation, and teamwork.

Position Summary

The MHS Telecommunications Technician is responsible for all ongoing activities related to the availability, integrity and acquisition of telecommunications systems covering patient, provider, employee, and business information, and the coordination of services to assist users in meeting telecommunication needs.

Essential Functions and Responsibilities of the Job

1. Oversees the day-to-day operation of the voice network and telecommunications systems, adhering to established standards and procedures.
2. Interfaces with customer, staff management and vendors and coordinates moves, address changes and telephone problem resolution.
3. Provides technical support to management and users in the design and implementation of new and expanded voice services.
4. Installs and/or repairs communication equipment including both telephone and data.
5. Prepares, implements and documents maintenance schedules of all communication equipment. Evaluates and justifies needs for equipment and supplies.
6. The MHS Telecommunications Technician is responsible for all ongoing activities related to the availability, integrity and acquisition of telecommunications systems covering patient, provider, employee, and business information, and the coordination of services to assist users in meeting telecommunication needs.
7. Supports and leads other technicians regarding all relevant telecommunication utilities and applications.
8. Performs other duties as assigned.

*Placement in the pay range is based on multiple factors including, but not limited to, relevant years of experience and qualifications. In addition to base pay, there may be additional compensation available for this role, including but not limited to, shift differentials, extra shift incentives, and bonus opportunities. Health and wellness is our passion at MemorialCare—that includes taking good care of employees and their dependents. We offer high quality health insurance plan options, so you can select the best choice for your family. And there’s more... Check out our MemorialCare Benefits for more information about our Benefits and Rewards.

Minimum Requirements

Qualifications/Work Experience:

• 3+ years proven and documented industry experience preferably in a multi-site, multi-equipment facility.
• Certification in NEC 2400 IMX, IPX, 2000 Basic and IPK; Comdial is a plus.
• Formal industry training on voicemail systems substantiated by either a certificate or verified years of experience (preferably AVT Call Express or Active Voice and Televantage -ACD).

Education/Licensure/Certification:

• Bachelors of Science in Telecommunication or related field or equivalent work experience