Telecom Engineer I

Yale New Haven Health; Stratford (CT); On-site; USD 90,000 - 120,000; Full time

Job summary

Yale New Haven Health is seeking a Senior Telecommunications Project Analyst to coordinate telecom initiatives across all YNHHS sites, including new builds, renovations, and migrations. You will design solutions, manage budgets, and advise customers on telecom products and services.

The role requires five years of telecom experience, strong communication skills, and the ability to juggle multiple complex projects in a fast-paced healthcare environment.

Qualifications

• Bachelor's degree or equivalent technical training and experience.
• Minimum of 5 years telecom experience including project management and financial support.
• Knowledge of telecom products and services; strong written and verbal communication.
• Proficient in MS Office, Project, CAD; typing and math skills; detail-oriented.

Responsibilities

• Coordinate telecom project activities across YNHHS sites.
• Attend facility construction and customer meetings.
• Estimate costs for infrastructure, hardware, applications.
• Input projects into PinnacleTelemanagement System.
• Provide professional customer service and support.

Skills

Telecom knowledge

Verbal & written

Interpersonal skills

Typing 40-55 wpm

MS Office

Microsoft Project

CAD software

Email & internet

Math & accounting

Multi-tasking

Attention to detail

Transport facilities

Phones & voicemail

TAN codes

Wireless devices

TV systems

Education

Bachelor's or equivalent training

Tools

PinnacleTelemanagement System

Job description

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

The Senior Telecommunications Project Analyst supports all YNHHS sites including all YNHHS owned and leased locations, NEMG sites and YSM locations. Projects include building renovations, new buildings, acquisitions or telecommunications equipment migrations. The Analyst is responsible for coordinating all aspects of the project related to telecommunications. The analyst stays updated by attending weekly facility design meetings and customer meetings to understand business requirements. The Analyst designs solutions to meet the needs of customers and utilizes a consulting style approach to advise customers on how to best use available telecom products and services to support their business needs. Must be able to effectively manage multiple complex projects at the same time. All aspects of project management are required; station and application design, meeting with cable vendors, pricing estimates, orders for equipment, submission of orders in the Verasmart Telecommunications Management System. Extensive knowledge of Telecommunications services and applications is required including hard wired and wireless Cisco, Centrex, Nortel, Siemens, Spectralink phones and headsets, televisions, overhead paging and applications as well as an understanding of basic telecom transport facilities (PRI, POTS, SIP, Opt-E-MAN, IP TV etc.). Provides user training and post cutover support. Meets all project deliverables on time and within budget.

EEO/AA/Disability/Veteran

Responsibilities

• 1.Project Coordination
  • 1.1Attend all facility construction meetings
• 2.Project Finance
  • 2.1Estimate costs for infrastructure, hardware, applications, accessories
• 3.Pinnacle Project Inputs
  • 3.1Input projects into PinnacleTelemanagement System
• 4.Customer Service
  • 4.1Continually demonstrates professionalism and respect for team mates and customers

Qualifications

EDUCATION

Bachelors or equivalent technical training and experience.

EXPERIENCE

Minimum of 5 years telecommunications experience including project management and financial support..

SPECIAL SKILLS

Must possess knowledge of telecommunications products and services. Must be able to effectively communicate verbally and in writing. Demonstrate excellent interpersonal skills in high volume/high pressure situations. Candidate must possess good alpha-numeric keyboarding skills (40-55 wpm) skills; basic skills in Microsoft Office Suite, Project, CAD software, email and the internet. Must possess knowledge of math and basic accounting. Must be able to multi-task and respond to customer issues, with special attention to detail and accuracy. Must possess understanding of the following telecommunications products and services; transport facilities, telephones, voice mail, toll authorization codes (TAN), wireless devices, televisions systems.

PHYSICAL DEMAND

Frequent attendance of meetings in any YNHHS, NEMG or YSM location. Requires visits to project sites during the course of the build out. Requires walking long distances for customer meetings and may require moving from one work site to another. Must be able to lift and carry 20 pounds. Continuous use of telephones requiring ability to hear and speak to convey detailed or important instructions accurately. Must be able to manage multiple priorities and work in fast paced environment. Use of computer and other office equipment requiring excellent keyboarding skills.