Telecom Technician

SA TECHNOLOGIES; Ashburn (VA); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading IT consulting firm is seeking an experienced NOC Specialist in Ashburn, VA. The role involves managing daily NOC functions and incident triaging to ensure optimal service delivery. Candidates should have strong problem-solving skills, effective communication, and a commitment to quality customer service.

Qualifications

• Experience managing NOC functions and triaging incidents.
• 5-7 years’ experience required in similar role.
• Ability to communicate complex issues to specialists and management.

Responsibilities

• Manage NOC day-to-day functions and maintain outage triage.
• Ensure incident and service requests are addressed per service level commitments.
• Lead and direct resolution during outages.

Skills

Problem Solving

Customer Service

Communication Skills

Teamwork

Education

Associate's degree in telecommunications or related field

Job description

SA Technologies Inc. (www.satincorp.com) is a market leader and one of the fastest growing IT consulting firms with operations in US, Canada, Mexico & India. SAT is an Oracle Gold Partner, SAP Services Partner & IBM Certified enterprise.

All SA Technologies requirements are Direct Client Requirements from IT Hiring Managers. We guarantee you the best rate for your skills and performance.

Job Description

Location: Ashburn, VA 20147

Duration: 6+ Months - Hire

Manage and facilitate both appropriate day-to-day functions of the NOC and maintain and triage outage and simplex MSI’s. This includes ensuring that all incident, problems, and standard service requests are answered, resolved, and/or escalated in accordance with service level commitments.

Skills Required:

• Review NOC Specialist trouble tickets to ensure proper creation and updates.
• Inform Specialist of all NOC processes & procedures and the source and location of information.
• Ability to lead others and make good, clear decisions in critical situations.
• Willing to work to advance others under your supervision. Ability to communicate with other groups and management teams.
• Ability to work unsupervised and establish priorities and team guidance and goals.
• Ability to run outage bridges and provide clear direction to resolution.
• Provide good customer service etiquette and the ability to deal effectively with customers, vendors, peers, and management.
• A strong dedication to quality customer service.
• Ability to provide troubleshooting skills and knowledge to lead the team.
• Professional communication skills, both written and oral.
• Ability to work in a team environment, strong interpersonal skills.
• Demonstrated ability to prioritize, analyze, and solve problems/activities with minimal work direction.
• Able to effectively work in a 24x7 environment.

Education Required:

Associate's degree in telecommunications or related field or equivalent training/education required. 5-7 years’ experience required. Ability to think critically and work independently. Ability to communicate complex issues to Specialist and management. Demonstrate excellent customer service through all forms of communication.