Telecom Technician

SA TECHNOLOGIES; Ashburn (VA); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading IT consulting firm is seeking a NOC Specialist in Ashburn, VA. The role involves managing daily NOC functions and ensuring timely resolution of incidents and service requests. Candidates should have an associate's degree, 5-7 years of experience, and strong customer service skills. The ideal candidate will demonstrate leadership capabilities and the ability to work in high-pressure situations while maintaining quality service. Opportunities for career growth and development are available.

Qualifications

• 5-7 years’ experience required.
• Ability to work in a 24x7 environment.
• Strong interpersonal skills and customer service dedication.

Responsibilities

• Manage and facilitate day-to-day NOC functions.
• Ensure incident, problems and service requests are handled appropriately.
• Lead outage bridges and provide clear direction.

Skills

Leadership and decision making

Customer service skills

Troubleshooting skills

Professional communication

Team collaboration

Education

Associate's degree in telecommunications or related field

Job description

SA Technologies Inc. (www.satincorp.com) is a market leader and one of the fastest growing IT consulting firms with operations in US, Canada, Mexico & India. SAT is an Oracle Gold Partner, SAP Services Partner & IBM Certified enterprise.

All SA Technologies requirements are Direct Client Requirements from IT Hiring Managers. We guarantee you the best rate for your skills and performance.

Job Description

Location: Ashburn, VA 20147

Duration: 6+ Months - Hire

Manage and facilitate both appropriate day to day functions of the NOC and maintain and triage outage and simplex MSI’s. This includes ensuring that all incident, problems and standard service requests are answered, resolved, and/or escalated in accordance with service level commitments.

Skills Required

• Review NOC Specialist trouble tickets to ensure proper creation and updates.
• Inform Specialist of all NOC processes & Procedures and the source and location of information.
• Ability to lead others and make good clear decisions in critical situations.
• Willing to work to advance others under your supervision. Ability to communicate with other groups and management teams.
• Ability to work unsupervised and establish priorities and team guidance and goals.
• Ability to run outage bridges and provide clear direction to resolution.
• Provide good customer service etiquette and the ability to deal effectively with customers, vendors, peers and management.
• A strong dedication to quality customer service.
• Ability to provide troubleshooting skills and knowledge to lead the team.
• Professional communication skills, both written and oral.
• Ability to work in a team environment, strong interpersonal skills.
• Demonstrated ability to prioritize, analyze and solve problems/activities with minimal work direction.
• Able to effectively work in a 24x7 environment.

Education Required

Associate's degree in telecommunications or related field or equivalent training/educating required. 5-7 years’ experience required. Ability to think critically and work independently. Ability to communicate complex issues to Specialist and management. Demonstrate excellent customer service through all forms of communication.