Telecom Service Delivery Lead - Projects & Operations

BeyondReach LLC; Cedar Rapids (IA); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Free daily lunch for onsite team inced

Comprehensive health benefits

Gym membership reimbursement

401(k) retirement plan

Paid time off

Ongoing development opportunities

Job summary

BeyondReach LLC in Cedar Rapids, Iowa, is seeking a Service Delivery Manager to lead the service delivery and implementation teams, maintain project plans, and ensure on-time, on-scope delivery with high quality. You will coordinate with sales, engineering, product, and customer success to activate services and drive operational excellence.

The role requires 5–7 years in service delivery leadership, a bachelor’s degree, and a proven ability to manage budgets, vendor relationships, and

Qualifications

• 5-7 years’ experience preferred in service delivery/leadership.
• Bachelor’s degree preferred.
• Experience coordinating with multiple internal and external stakeholders.

Responsibilities

• Lead Service Delivery/Implementation teams to ensure timely delivery and high quality.
• Own and manage project plans, budgets, and service activation timelines.
• Develop and enforce operational processes, documentation, and standards.
• Foster cross-functional collaboration across sales, engineering, product, and customer success teams.
• Mentor and develop team members and manage workloads to meet demands.

Skills

Leadership

Communication

Cross-functional collaboration

Project management

Vendor management

Education

Bachelor's degree preferred

Job description

BeyondReach LLC in Cedar Rapids, Iowa, is seeking a Service Delivery Manager to lead the service delivery and implementation teams, maintain project plans, and ensure on-time, on-scope delivery with high quality. You will coordinate with sales, engineering, product, and customer success to activate services and drive operational excellence.

The role requires 5–7 years in service delivery leadership, a bachelor’s degree, and a proven ability to manage budgets, vendor relationships, and