Telecom Service Delivery Director — Growth & Operations

Allied Universal; Glendale Heights (IL); On-site; USD 120,000 - 180,000; Full time

Job summary

Allied Universal Technology Services seeks a Director of Service to lead and scale regional service operations, driving profitable growth, expanding recurring revenue, and strengthening customer relationships. You will partner with regional and national leadership to accelerate service adoption and align strategy with long-term growth and core values.

Responsibilities include owning region operations, managing P&L, meeting SLAs, and developing service managers while traveling up to 50% as needed.

Qualifications

• Must have 5+ years of experience building and developing teams in telecommunications, outside plant, utility or service-related industry.
• Must have 2+ years of experience driving operational and financial metrics with strong financial acumen.
• Proven leadership, customer service, communication, and team-building skills with the ability to influence others.
• Highly organized, detail-oriented, and able to manage multiple priorities under tight deadlines.
• Analytical and data-driven with experience using software-based management tools, dashboards, and KPIs.
• Proficient in Microsoft 365 tools including Teams, Excel, Outlook, PowerPoint, Project, SharePoint, and Word.
• Willing to travel up to 50% as business needs require.
• Exceptional oral and written communication skills with internal and external stakeholders.

Responsibilities

• Own regional service operations, performance, staffing, region coverage, and customer retention.
• Maintain full accountability for service execution, QA/QC standards, safety compliance, and contract adherence.
• Manage regional Services P&L in partnership with the Regional Vice President and National Services team.
• Build and sustain strong customer relationships while ensuring SLAs, metrics, and contractual obligations are met.
• Lead resolution of escalated service issues, minimizing customer impact and driving satisfaction.
• Drive service growth through attach rates, renewals, MAC agreements, and expansion of service contracts.
• Lead, hire, develop, and retain Service Managers and regional service teams.
• Establish performance goals, development plans, and accountability measures for all direct reports.
• Partner with the Regional Vice President on performance evaluation, compensation, and organizational effectiveness.

Skills

Leadership

Team Building

Financial Acumen

Customer Service

Communication

Analytical

Data-driven

Microsoft 365

Travel 50%

Project Management

Education

Bachelor's degree in Business Administration or related field

High school diploma or equivalent

Tools

Microsoft 365

Dashboards/KPIs

Job description

Allied Universal Technology Services seeks a Director of Service to lead and scale regional service operations, driving profitable growth, expanding recurring revenue, and strengthening customer relationships. You will partner with regional and national leadership to accelerate service adoption and align strategy with long-term growth and core values.

Responsibilities include owning region operations, managing P&L, meeting SLAs, and developing service managers while traveling up to 50% as needed.