Telecom Provisioning & Asset Management Specialist

Buckeye Broadband; United States; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Drug-free workplace

Job summary

Telesystem is seeking a Provisioning & Asset Management Specialist to manage provisioning of routers, switches, LTE gateways, voice gateways, and HPBX endpoints, and to track equipment through its full lifecycle.

The role interfaces with Support, Order Admin, and Service Delivery Network Engineering; on-site work is required and forklift certification is a plus. Strong organizational skills are essential.

Qualifications

• Highschool diploma or GED – required.
• 2+ years of experience in telecom, IT operations, provisioning, logistics, or inventory management.
• Comfort working from a ticketing system and following documented configuration specs.
• Strong organizational and documentation skills.
• Forklift certification required; must be obtained within 6 months of employment.
• Working knowledge of routers, switches, LTE gateways, voice/SIP gateway devices, and HPBX endpoints (highly preferred).

Responsibilities

• Provision routers, switches, LTE gateways, voice gateways, and HPBX endpoints per ticket specifications.
• Validate device configurations against ticket requirements prior to deployment or shipment.
• Maintain provisioning documentation and standard configuration templates.
• Escalate incomplete or ambiguous ticket requests for clarification.
• Receive, inspect, and log incoming equipment shipments; track equipment by serial number/asset tag.
• Maintain accurate inventory records across lifecycle; perform periodic audits.
• Prepare, package, and ship equipment to field locations or customers.
• Process returns and RMAs; coordinate with vendors for defective equipment.
• Track software, maintenance, and subscription renewals; coordinate renewals with vendors.
• Receive provisioning requests via ticketing system; prioritize per SLA; update and close tickets with details.
• Monitor KPIs: Inventory accuracy, Provisioning accuracy, Shipping accuracy, Ticket SLA compliance.

Skills

Ticketing system

Documentation

Organizational skills

Communication

Team collaboration

Physical stamina

Education

Highschool diploma or GED

Tools

Forklift certification

Routers & switches knowledge

LTE gateways & HPBX endpoints knowledge

Inventory software

Job description

Telesystem is seeking a Provisioning & Asset Management Specialist to manage provisioning of routers, switches, LTE gateways, voice gateways, and HPBX endpoints, and to track equipment through its full lifecycle.

The role interfaces with Support, Order Admin, and Service Delivery Network Engineering; on-site work is required and forklift certification is a plus. Strong organizational skills are essential.