Telecom Project Manager - Onsite in Huntsville

Network Designs, Inc.; Huntsville (AL); Vor Ort; USD 104.000 - 125.000; Vollzeit

Benefits dieser Stelle

Health insurance

Dental insurance

Vision insurance

Pet insurance

Life insurance

Disability insurance

401(k) matching

Paid leave

Paid holidays

Professional development

Education benefits

Zusammenfassung

Network Designs, Inc. (NDi) is seeking an experienced Project Manager with a strong background in telecommunications or telephony operations and maintenance.

You will lead a multidisciplinary team responsible for troubleshooting, service desk functions, and ongoing operational support of enterprise communication systems. The ideal candidate has a track record in coordinating incident, problem, and change management, and will drive continuous improvement while ensuring high availability and

Qualifikationen

• Bachelor’s degree in information systems, CS, or related IT management.
• Minimum 5+ years of relevant project management experience.
• Experience leading technical teams in service desk ops and troubleshooting.
• Knowledge of voice tech (VoIP, SIP, PBX, UC) and ITIL workflows.
• Strong communication, coordination, and stakeholder management.
• PMI-PMP or ITIL certifications preferred.

Aufgaben

• Lead day-to-day ops and maintenance for enterprise telecom systems.
• Manage multidisciplinary team including service desk, technicians, and engineers.
• Oversee incident, problem, and change management processes.
• Coordinate workloads, maintenance windows, upgrades, and service activities.
• Track timelines, deliverables, risks, and resources to meet SLAs.
• Develop SOPs, troubleshooting workflows, and operational docs.
• Serve as primary contact for stakeholders on performance and status.
• Utilize data analytics to identify trends and drive improvements.
• Collaborate with engineering, security, and vendors on roadmaps.
• Ensure compliance with policies and contractual obligations.

Kenntnisse

Leadership

Service desk

VoIP

ITIL

Stakeholder management

Project management

Ausbildung

Bachelor’s Degree in Information Systems/CS/IT Management

Tools

PMP

ITIL Certification

Jobbeschreibung

Network Designs, Inc. (NDi) is seeking an experienced Project Manager with a strong background in telecommunications or telephony operations and maintenance.

You will lead a multidisciplinary team responsible for troubleshooting, service desk functions, and ongoing operational support of enterprise communication systems. The ideal candidate has a track record in coordinating incident, problem, and change management, and will drive continuous improvement while ensuring high availability and