Telecom OSS/BSS Tech Lead — Production & Provisioning

Veriipro; Richardson (TX); On-site; USD 120,000 - 160,000; Full time

Job summary

Veriipro is seeking a Technology Lead for Telecom OSS/BSS to provide L1.5/L2 production support within the SYAD ecosystem. The role focuses on provisioning, circuit inventory, order management, workforce management, incident resolution, access administration, and fallout analysis.

Ideal candidates will have hands-on experience with TIRKS, WFA-C, TIRKS ERR, SOAC, and FACS, along with knowledge of telecom OSS/BSS environments and wireline provisioning.

Qualifications

• 5+ years of Telecom OSS/BSS support experience.
• Strong hands-on experience with TIRKS Admin, WFA-C Admin, TIRKS ERR, SOAC, and FACS.
• Experience with telecom/wireline provisioning workflows.

Responsibilities

• Provide L1.5/L2 support for telecom OSS/BSS applications and resolve production incidents.
• Troubleshoot TIRKS, TIRKS-JX, WFA-C, WFASM, WFACIA, SOAC, FACS, OTTO, WebSOP, and WCM issues.
• Perform TIRKS administration, including user access, RACF, password resets, account activation, and authorization support.
• Troubleshoot TIRKS errors and TIRKS-JX connectivity issues.
• Validate circuit inventory, facility assignments, CLLI, TPLOC, CCNA, TTM, and TTS data.
• Analyze telecom order fallout, provisioning failures, and stuck orders.
• Troubleshoot WFA-C workflow and WFACIA integration issues.
• Monitor support queues, ServiceNow tickets, alerts, and SLA adherence.
• Perform root-cause analysis and coordinate with vendor SMEs for complex issues.
• Prepare operational reports, fallout metrics, and daily dashboards.
• Maintain SOPs, troubleshooting guides, and knowledge repositories.
• Conduct knowledge-transfer sessions and support team onboarding.

Skills

Telecom OSS/BSS expertise

TIRKS Admin

WFA-C Admin

TIRKS ERR

SOAC

FACS

RACF/Mainframe

ServiceNow

Production incident management

Problem solving / RCA

Tools

Mainframe Terminal Emulator

Rocket Terminal Emulator

WCM

Job description

Veriipro is seeking a Technology Lead for Telecom OSS/BSS to provide L1.5/L2 production support within the SYAD ecosystem. The role focuses on provisioning, circuit inventory, order management, workforce management, incident resolution, access administration, and fallout analysis.

Ideal candidates will have hands-on experience with TIRKS, WFA-C, TIRKS ERR, SOAC, and FACS, along with knowledge of telecom OSS/BSS environments and wireline provisioning.