Telecom Ops PM – Onsite DC, TS Clearance

Network Designs, Inc.; Washington (District of Columbia); On-site; USD 95,000 - 130,000; Full time

Job summary

Network Designs, Inc. seeks an experienced Project Manager with a strong telecom/telephony operations background to lead technical teams responsible for troubleshooting, service desk functions, and ongoing operational support of enterprise communication systems.

You will coordinate incidents, changes, and maintenance, drive continuous improvements, and ensure SLA-compliant service delivery while collaborating with engineering and security teams. This onsite role in Washington, DC requires U.S.

Qualifications

• Bachelor’s degree in an IT-related field or equivalent experience.
• Minimum of 5+ years leading technical service desk/telecom operations.
• Knowledge of VoIP, SIP, PBX, UC platforms and ITIL concepts.
• U.S. Citizenship required; active TS clearance and ability to obtain SCI access.

Responsibilities

• Lead day-to-day operations and maintenance for enterprise telecom/telephony systems to ensure high availability and customer satisfaction.
• Manage a multidisciplinary team including service desk staff, troubleshooting specialists, field technicians, and systems engineers.
• Oversee incident, problem, and change management processes; ensure timely triage, escalation, and resolution of service-impacting issues.
• Coordinate operational workloads, maintenance windows, system upgrades, and scheduled service activities.
• Track project timelines, deliverables, risks, and resources to meet SLAs.
• Develop and enforce SOPs, troubleshooting workflows, and operational documentation.
• Serve as primary point of contact for stakeholders regarding service performance and status.
• Use analytics to identify trends and drive continuous process improvement.
• Collaborate with engineering, security, and vendor teams for system enhancements and migrations.
• Ensure compliance with policies, standards, and contractual obligations.

Skills

Project leadership

VoIP/UC technology

ITIL knowledge

Stakeholder management

Communication

Prioritization & multi-tasking

Service desk operations

Education

Bachelor's degree in IT/Information Systems

Job description

Network Designs, Inc. seeks an experienced Project Manager with a strong telecom/telephony operations background to lead technical teams responsible for troubleshooting, service desk functions, and ongoing operational support of enterprise communication systems.

You will coordinate incidents, changes, and maintenance, drive continuous improvements, and ensure SLA-compliant service delivery while collaborating with engineering and security teams. This onsite role in Washington, DC requires U.S.