Telecom Operator

HCA Florida Osceola Hospital; Kissimmee (FL); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Health benefits

Dental & vision

Retirement plan

Tuition assistance

Life insurance

Employee discounts

Job summary

HCA Florida Osceola Hospital in Kissimmee, FL is seeking a Telecom Operator to deliver exceptional front-line service on the switchboard, greet callers with hospitality, route calls and manage the public address system. This role supports hospital operations and patient experience.

Requires a high school graduate and at least one year of experience in a customer-facing role, with excellent communication and professional demeanor. On-site position with comprehensive benefits.

Qualifications

• High School graduate or GED required.
• At least 1 year of experience in a telecom operator or customer service role.

Responsibilities

• Provide exceptional customer service for the hospital while performing switchboard activities.
• Greet callers with hospitality and professionalism.
• Route incoming calls and operate the public address system.

Skills

Customer service

Switchboard experience

Education

High School/GED

Job description

Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Telecom Operator with HCA Florida Osceola Hospital you can be a part of an organization that is devoted to giving back!

Job Summary

Job Summary and Qualifications

We are seeking a Telecom Operator to provide exceptional customer service for the hospital while performing switchboard activities. You will greet callers with hospitality and professionalism, route incoming calls and operate the public address system

What qualifications you will need

• High School Graduate / GED required
• 1 year of experience required

Benefits

HCA Florida Osceola Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn More About Employee Benefits

Note: Eligibility for benefits may vary by location.

HCA Florida Osceola Hospital is a 404-bed tertiary care hospital. We are accredited by the Joint Commission and are a Level II Trauma Center. We are a teaching hospital in collaboration with UCF College of Medicine. Our hospital is conveniently and centrally located in the Heart of Kissimmee. We are only minutes from Orlando, St. Cloud, Celebration, and Poinciana. We are committed to enhancing the standard of healthcare by providing services including Emergency Care, Trauma Care, Pediatric ER, Heart & Vascular Institute, and Comprehensive Stroke Center. Other services include The Baby Suites Maternity Care, Neonatal Intensive Care Unit Level II, Women's Services, Behavioral Health, Orthopedics & Spine, and a Graduate Medical Education Program. We expand our care to the community with our freestanding Emergency Department at Hunter’s Creek ER.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.