Telecom Operator

HCA Florida North Florida Hospital; Gainesville (FL); On-site; USD 27,000 - 38,000; Full time

Job summary

HCA Florida North Florida Hospital in Gainesville, FL is seeking a Telecom Operator to provide exceptional customer service while performing switchboard activities.

You will greet callers, route incoming calls, and operate the public address system as part of a collaborative team committed to patient care and smooth communications across the hospital.

Qualifications

• High School Diploma or equivalent is needed.
• Prior customer service or telephone experience is preferred.

Responsibilities

• Greet callers with hospitality and professionalism
• Route incoming calls
• Operate the public address system

Job description

Do you have the career opportunities as a(an) Telecom Operator you want with your current employer? We have an exciting opportunity for you to join HCA Florida North Florida Hospital which is part of the nation's leading provider of healthcare services, HCA Healthcare.

Job Summary And Qualifications

We are seeking a Telecom Operator to provide exceptional customer service for the hospital while performing switchboard activities. You will work with a phenomenal team that cares like family and works together in a collaborative manner.

What will you do in this role?

• Greet callers with hospitality and professionalism
• Route incoming calls
• Operate the public address system

What qualifications will you need?

• High School Diploma or equivalent is needed
• Prior customer service or telephone experience is preferred

Benefits

HCA Florida North Florida Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn More About Employee Benefits

Eligibility for benefits may vary by location.

HCA Florida North Florida Hospital is a 523-bed, full-service medical and surgical acute care center. For over 49 years, we have served North Central Florida. We offer comprehensive cardiovascular care, oncology, orthopedics, and neurosciences. We offer minimally-invasive laparoscopic and robotic surgery, weight loss surgery and treatment. Other services that we provide include women’s health and wound therapy. We are fully accredited by the Joint Commission and certified as a Comprehensive Stroke Center. Our hospital has an Accredited Chest Pain Center by ACC (American College of Cardiology) and is designated as a Blue Distinction Center for Spine Surgery and Bariatric Surgery. We are committed to patient safety and quality of care. We have received the highest scores available in recognition of this commitment.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

“Bricks and mortar do not make a hospital. People do.”- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.