PBX Operator PRN

HCA Healthcare; Town of Florida (NY); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Comprehensive benefits

Wellbeing support

Paid time off

401(k) Plan with match

Job summary

HCA Florida Lawnwood Hospital is seeking a PBX Operator PRN to ensure smooth telephone communications between patients, staff, physicians, and the facility. You will respond to calls, route to destinations, and support paging and alarm monitoring.

This role emphasizes confidentiality and customer service in a fast-paced hospital setting, with opportunities to participate in training and committees as requested, contributing to safe, responsive patient care.

Qualifications

• No travel required.
• No experience required.

Responsibilities

• Responds to incoming calls in a timely manner and directs caller to appropriate destination providing a smooth, clear and professionally courteous communication practice.
• Provides the appropriate overhead paging and utilization of the Inforad paging software to page with internal pagers.
• Monitors all alarms located in PBX and notifies appropriate personnel as required. Responds quickly and accurately to disaster and emergency situations as required, remaining calm.
• Corrects and updates posted information as needed. Assists with the maintenance of directories on-call list, etc. Identifies inconsistencies and opportunities for improvement and offers solutions to departmental processes
• Accurately utilizes the features of the PBX consoles, headsets, telephones and other related equipment.
• Assist with maintaining cleanliness, safety and security of the PBX area. Maintains confidentiality, security and integrity of patient and organizational data.
• Attends all in-services and other training as made available. Participates on committees and special projects as made available or requested.

Skills

Communication

Customer service

Calm under pressure

Job description

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a(an) PBX Operator PRN today with HCA Florida Lawnwood Hospital.

Job Summary and Qualifications

As a PBX Operator, you will provide positive communication between patients, staff, physicians and the facility. Serve as a source of information for all customers and interact with physician’s office on behalf of our patients. Performing all duties in this position reinforces our commitment to excellent customer service.

What You Will Do In This Role

• Responds to incoming calls in a timely manner and directs caller to appropriate destination providing a smooth, clear and professionally courteous communication practice.
• Provides the appropriate overhead paging and utilization of the Inforad paging software to page with internal pagers.
• Monitors all alarms located in PBX and notifies appropriate personnel as required. Responds quickly and accurately to disaster and emergency situations as required, remaining calm.
• Corrects and updates posted information as needed. Assists with the maintenance of directories on-call list, etc. Identifies inconsistencies and opportunities for improvement and offers solutions to departmental processes
• Accurately utilizes the features of the PBX consoles, headsets, telephones and other related equipment.
• Assist with maintaining cleanliness, safety and security of the PBX area. Maintains confidentiality, security and integrity of patient and organizational data.
• Attends all in-services and other training as made available. Participates on committees and special projects as made available or requested.

What Qualifications You Will Need

No Travel Required

No experience Required Years of Experience

Benefits

HCA Florida Lawnwood Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources , including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

Note: Eligibility for benefits may vary by location.

HCA Florida Lawnwood Hospital is a 380-bed acute-care hospital. Offering a full range of services. We are home to the most experienced Heart Institute on the Treasure Coast. Lawnwood Hospital provides interventional and therapeutic care, including open-heart surgery. Other hospital services include labor/delivery, pediatrics, orthopedics, oncology, nuclear medicine, adult and pediatric emergency services, and diagnostic services. We also offer inpatient, and outpatient surgical services.

Lawnwood Hospital is a designated Certified Primary Stroke Center. The Physical Rehabilitation Center is CARF accredited. We are a Level II Trauma Center. We are verified by the American College of Surgeons. We offer a freestanding ER in Vero Beach. We provide emergency treatment for adults and children. We also offer the area’s only Level III Neonatal and Pediatric Intensive Care Units. At HCA Florida Lawnwood Hospital patients come first – no matter what! We invite you to work in a fast-paced environment while enjoying a vibrant, laid-back quality of life.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

\"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual.\"- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.