Telecom Operations Supervisor

Mount Sinai Health System; New York (NY); On-site; USD 59,000 - 67,000; Full time

Job summary

Mount Sinai Health System in New York, NY, seeks a Telecommunications Supervisor to lead operators, ensure high-quality patient- and staff-facing service, and manage emergency communications. The role involves coaching, scheduling, and coordinating with helpdesk and network teams.

The position requires a high school diploma or GED and 3 years in telecommunications with supervisory experience. Excellent communication and leadership are essential.

Qualifications

• High school diploma or GED required.
• 3 years' experience in telecommunications or related field; supervisory experience preferred.
• Experience supervising telephone operators and handling emergencies.

Responsibilities

• Supervises staff engaged in telecommunication services for faculty, staff, patients.
• Monitors Telephone Operators productivity and call center performance.
• Oversees telecommunication systems including failures and alerts.
• Handles emergencies effectively and coordinates retrieval.
• Trains staff on policies, HR tasks like interviews and evaluations.
• Participates in interview process and promotions.
• Monitors service levels; recommends policy changes.
• Maintains pager inventory and responds to emergency directives.
• Sends telegrams and liaises with helpdesk and network staff.
• Maintains directory database and on-call schedules.
• Performs other related duties.

Skills

Supervisory experience

Coaching

Customer service

Communication skills

Education

High school diploma or GED

Tools

Telephone systems

Helpdesk liaison

Job description

Mount Sinai Health System in New York, NY, seeks a Telecommunications Supervisor to lead operators, ensure high-quality patient- and staff-facing service, and manage emergency communications. The role involves coaching, scheduling, and coordinating with helpdesk and network teams.

The position requires a high school diploma or GED and 3 years in telecommunications with supervisory experience. Excellent communication and leadership are essential.