IT Supervisor - Telecom - Digital and Technology Partners - Network Services - Onsite

Mount Sinai Health System; New York (NY); Hybrid; USD 90,000 - 135,285; Full time

Job summary

A leading healthcare provider in New York is seeking an IT Supervisor for Telecom to manage personnel and coordinate projects. Responsibilities include supervising installations, maintaining telecom systems, and ensuring service delivery. A Bachelor's degree in computer science and 5 years of IT experience are required. This role offers a competitive salary range of $90,000 to $135,285 annually, along with onsite and some remote flexibility.

Qualifications

• 5 years of IT experience, with a minimum of 2 years of supervisory experience preferred.
• Experience with telecom systems and equipment.

Responsibilities

• Organizes and supervises the work of subordinate personnel/vendors in telecom systems.
• Coordinates execution of large projects related to technical expansions.
• Handles customer service on orders for wireless devices.

Skills

Excellent written and oral communication skills

Project management

ServiceNow

ITIL service delivery

Education

Bachelor Degree in computer science or equivalent

Tools

MS Office Suite

Excel

Alcatel PBX

Zoom Phone

Job description

IT Supervisor - Telecom - Digital and Technology Partners - Network Services - Onsite

Location: Mount Sinai South Nassau, One Healthy Way, Oceanside, NY 11572. This position is mostly onsite (5 days onsite), with some remote flexibility. On-call duty rotation.

Responsibilities

1. Organizes, assigns, supervises and reviews the work of subordinate personnel/vendors in the installation, modification and maintenance of telecom systems and associated equipment.
2. Coordinates, in conjunction with other staff, the execution of large projects related to facility moves, technical expansions, etc., including status tracking, issue resolution and escalations.
3. Coordinates with telecom vendors the life cycle of circuits, hardware and related telecom services.
4. Supervises and coordinates personnel activities including, but not limited to, performance appraisals, training, continuing education, disciplinary actions and offering recommendations for salary review.
5. Assists in the development of new methods, procedures and/or processes to increase efficiency and to improve service delivery, production, equipment performance, scheduling and quality control.
6. Establishes and maintains liaison with other IT and external departments to ensure effective coordination of work activities. Fosters an environment of open communication and teamwork in support of goals and objectives.
7. Handles customer service on orders and deployment of wireless devices (Cell phones, tablets and Pagers).
8. Ensures compliance with department and organization policies and procedures.
9. Performs other related duties.

Qualifications

Education Requirements: Bachelor Degree in computer science or equivalent education and experience

Experience Requirements: 5 years of IT experience, with a minimum of two years of supervisory experience preferred. Experience with Alcatel PBX, SBCs and Zoom Phone a plus.

Computer Skills: MS Office Suite experience and intermediate proficiency in Excel

General Skills and Competencies: Excellent written and oral communication skills. Project management; ServiceNow; ITIL service delivery.

Compensation

The salary range for the role is $90,000 - $135,285 Annually. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

Equal Opportunity Employer

The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported.